Parking Enforcement Lead - La Jolla, CA

LAZ Parking; California; On-site; USD 30,000 - 32,000; Full time

Job summary

LAZ Parking in California seeks a Customer Service plus Operations Supervisor to support site operations. The role requires weekend availability, supervisory experience, and strong customer service skills. Pay is $22–$23 per hour with a full-time schedule including weekends.

The candidate will assist the Site Supervisor, lead enforcement staff, and ensure compliance with local parking regulations while delivering excellent service to clients and the public.

Qualifications

• High School degree or equivalent is required.
• At least 1 year of supervisory experience is required.
• At least 1 year of parking enforcement experience is required.
• Valid CA Driver's License (2+ years) is required.

Responsibilities

• Lead the parking enforcement operation on the assigned shift and uphold regulations.
• Assign staff to patrol routes or areas and enforce ordinances.
• Prepare work schedules to cover events and ensure adequate staffing.
• Train staff on parking regulations and citation procedures.
• Monitor field activities and ensure compliance with policies.
• Evaluate performance and adjust assignments to improve productivity.

Skills

Leadership

Customer service

Multi-tasking

Decision making

Communication

Time management

Education

High School diploma or equivalent

Tools

Office 365

Job description

Job Type Customer service plus operations

Highlights

• Must be able to work weekends
• Supervisor experience is REQUIRED (1+ year)
• High School graduate or equivalent

Description

The Details:

• Schedule: Full - Time / Sat & Sun 9a - 5:30p, Mon 7a - 3:30p, Tues & Wed 1p - 9:30p (OFF Thursday and Friday)
• Pay Rate: $22 - $23/hr
• Requirements: Driver's license is required, minimum of 2years

TheParking EnforcementLeadsupports the Site Supervisor in leading the parking enforcement operation on their assigned shift through upholding and enforcing the parking regulations/restrictions of the local parking ordinances, while providing excellent customer service.

• Assist with special assignments and projects as requested by the client and leadership team.
• Assists in doing daily work assignments, assigning staff to patrol specific routes or areas to enforce parking ordinances.
• Assists to prepare work schedules to ensure adequate coverage for special events.
• Monitors field activities by making site visits to ensure proper enforcement of parking regulations and restrictions.
• Monitors and trains staff on the provisions of parking ordinances and procedures for writing and issuing citations for violations.
• Reviews work activity reports and evaluates workperformance of subordinate staff.
• Evaluates the parking citations issued on various routes and makes changes in work assignments to increase productivity and improve accuracy.
• Meets with subordinate staff to discuss and resolve problems relating to field activities.
• Issue verbal warnings to staff when needed.
• Maintain and care for all company issued equipment.
• Serve as an example for employees by following all LAZ and office policies and procedures.
• Identify areas of improvement and work with supervisor to implement.

Education: High School graduate or equivalent.

Experience:

• Generalknowledge of streets and directions is required.
• At least 1 year of supervisory experience required.
• At least 1 year of parking enforcement experience.
• Proficiency in Office 365 suite (Word, Outlook, Excel)
• Valid CA Driver's License (2+ years)

Skills:

• Abilityto mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Abilityto work independently and multi-task.
• Abilityto interpret policies, procedures, and standard business practices.
• Demonstrate a sense of urgency and timeliness.
• Mustbe open to feedback, differing opinions, and other points of view.
• Abilityto handle challenging and at times, emotionally charged situations.
• Abilityto speak, read, and comprehend the English language.
• Mustbe able to make decisions independently and stay firm on decisions made (not easily persuaded).
• Excellent written and oral communications.
• Must be able to report to work on-time for assigned shifts.
• Good sense of direction.
• Experience operating a company vehicle a plus.
• Candidate must be able to walk for long periods of time in a variety of weather conditions and be able to enter and exit out of a vehicle frequently.
• Flexibility in schedule to work holidays, evenings, and weekends if scheduled and for mandatory special events.

Physical Demands:

• Willingness to work in the elements - heat, wind, snow, rain, etc.
• Abilityto lift, push and pull at least25 pounds.
• Ability to stand and walk for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status:

Non-Exempt; non tipped

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parkingparticipates in E-Verify.