Parking Enforcement & Customer Service Specialist

SP Plus Corporation; Roanoke (VA); Presencial; USD 19.000 - 25.000; Jornada completa

Descripción de la vacante

SP+ seeks a Parking Enforcement Officer to monitor campus and streets, ensure policy compliance, and provide first-class customer service in a fast-paced environment.

The role requires independent judgment, the ability to work outdoors year-round, and a valid driver’s license. Training on parking equipment and safety protocols is provided, with emphasis on tactful public interactions.

Formación

• Must be 18 years of age or older at time of hire.
• Valid state-issued driver's license.
• Ability to work outdoors in all weather conditions.
• Ability to understand and apply parking regulations.
• Ability to interact with others in a courteous and tactful manner.

Responsabilidades

• Monitor designated streets, lots, garages, other public areas and/or an entire campus to ensure compliance with parking policies.
• Provide customer service by answering questions regarding directions, events, building locations and parking policies.
• Issue citations and warnings for non-compliance with a computerized hand held computer or manual tickets. Impound, boot or relocate vehicles as directed.
• This position requires the ability to work alone and therefore must exercise proper judgment, tact and diplomacy in dealing with people.
• Assist maintenance staff with duties related to parking equipment and facility upkeep and maintenance. This includes but is not limited to: inspecting and assessing lots for maintenance issues, painting, cleaning and repairing parking meters and pay and display machines, installing signs, sign posts and meter posts.
• Assist in the collection and security of all monies received through parking meters, multi-space machines , pay on foot technology and any other means of collecting parking revenues and fees.
• Assist event staff with activities related to parking for events. This includes but is not limited to: setting up for events, traffic control, receipt of payment for parking, and lot usage control.
• Assist office staff with activities related to permit sales during peak seasons. This includes but is not limited to data entry, collating mailings, providing frontline customer service.
• Other related duties as assigned.

Conocimientos

Geography knowledge

Hazards and safety

Customer service

Independent judgment

Vehicle operation

Weather endurance

Herramientas

Handheld computer

Descripción del empleo

SP+ seeks a Parking Enforcement Officer to monitor campus and streets, ensure policy compliance, and provide first-class customer service in a fast-paced environment.

The role requires independent judgment, the ability to work outdoors year-round, and a valid driver’s license. Training on parking equipment and safety protocols is provided, with emphasis on tactful public interactions.