Parking Enforcement & Boot Specialist

City and County of Denver; Denver (CO); On-site; USD 33,000 - 49,000; Full time

Benefits offered by this job

Pension plan

457B retirement plan

Paid time off (PTO)

Holidays and personal days

Medical, dental, vision

Job summary

City and County of Denver’s Department of Transportation and Infrastructure (DOTI) is seeking a Vehicle Boot Investigator. You will enforce parking regulations, immobilize vehicles, and coordinate with multiple city teams to ensure compliance and safety within the public right-of-way.

Requires high school diploma or GED and at least two years of parking enforcement experience, with strong customer service and communication skills.

Qualifications

• Graduation from high school or the possession of a GED, HiSET or TASC Certificate
• Two (2) years of experience enforcing parking regulation, municipal code or laws and regulations
• Knowledge of the streets within the City and County of Denver
• Knowledge in Microsoft office suite
• Strong Ability to provide customer service, de-escalate customer interactions and exercise quick and mature judgment in dealing with potentially disruptive customers
• A team-oriented disposition centered on respect, work ethic and collaboration
• Communication skills to convey exact and precise information
• Ability to get in/out of vehicles multiple times a day
• Ability to work in varying conditions inclement weather, dust etc.

Responsibilities

• Enforces the payment of parking fines, fees, or penalties by identifying, immobilizing, and releasing vehicles based on violations of city and state ordinances
• Investigates vehicles parked in various locations, identifies non-compliance vehicles using an on-vehicle computer
• Immobilizes and/or impounds vehicles based on court magistrates’ orders and serves legal notices when applicable
• Issues written notices to vehicle owner and explains how to have a boot apparatus removed
• Issues citations for violations in the right-of-way to maintain a safe environment for citizens
• Maintains daily activity reports and coordinates with enforcement teams
• Performs other related duties as assigned.

Skills

Customer service

De-escalation

Communication

Adaptability

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Job description

City and County of Denver’s Department of Transportation and Infrastructure (DOTI) is seeking a Vehicle Boot Investigator. You will enforce parking regulations, immobilize vehicles, and coordinate with multiple city teams to ensure compliance and safety within the public right-of-way.

Requires high school diploma or GED and at least two years of parking enforcement experience, with strong customer service and communication skills.