Parking Control Supervisor Assistant

University of Kentucky; Lexington (VA); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

UK’s Exceptional Benefits

Job summary

The University of Kentucky is seeking a Parking Control Supervisor Assistant to join the Transportation Services team in Lexington, KY. Reporting to the Transportation Services Manager Assistant, this position provides leadership and operational support for designated parking enforcement and attendant booth operations.

The Assistant Shift Leader plays a key role in ensuring efficient service delivery, maintaining high customer service standards, supervising personnel, and supporting compliance

Qualifications

• High school diploma.
• 2 years of related experience.
• Supervisory experience preferred.
• Experience with T2 Systems Flex and Hand-held Ticket Writers preferred.
• Driver's license and ability to drive preferred.

Responsibilities

• Assist with the supervision and daily leadership of parking enforcement and attendant booth operations within assigned areas.
• Oversee daily cash handling activities, including collections, reconciliations, and accurate accounting of funds.
• Assign daily work responsibilities, maintain staffing coverage, and support efficient operational performance.
• Train, coach, and provide guidance to parking supervisors, attendants, and other assigned personnel.
• Review and approve timesheets, leave requests, and personnel documentation in accordance with university policies.
• Conduct employee performance reviews and provide ongoing feedback regarding performance and development.
• Manage customer disputes and resolve escalated service concerns using sound judgment and effective communication.
• Represent the department at meetings, special events, and operational activities as directed.
• Monitor employee performance, operational activities, and compliance with departmental procedures.
• Assist with interviewing, evaluating, selecting, and developing employees while supporting corrective action and personnel processes as needed.
• Ensure proper use of parking enforcement technologies, parking control systems, credit card processing equipment, vehicle immobilization devices, and related operational equipment.

Skills

Leadership

Customer service

Communication

Judgment/Decision making

Conflict resolution

Organization

Dependability

Teamwork

Safety awareness

Education

HS

Tools

T2 Systems FLEX

Hand-held Ticket Writers

Microsoft Office

Job description

Posting Details

Job Title

Parking Control Supervisor Assistant

Requisition Number

RE56033

Working Title

Assistant Shift Leader

Department Name

3T000:Transportation Services

Work Location

Lexington, KY

Grade Level

41

Salary Range

$16.15-25.81/hour

Type of Position

Staff

Position Time Status

Full-Time

Required Education

HS

Click here for more information about equivalencies

https://hr.uky.edu/employment/working-uk/equivalencies

Required Related Experience

2 yrs

Required License/Registration/Certification

None

Physical Requirements

Issue citations; work outside; operate a cash operations booth; address upset customers in courteous and professional manner; walk and stand for long periods of time; use of a two-way radio; operate a hand-held ticket writer; lift up to 20lbs; provide customer service; follow written and verbal directions; and provide instructions and directions.

Shift

Monday – Friday 40 hours/week; 1st Shift (7:00 am to 4:00 pm); and some weekends and holidays with occasional overtime.

Job Summary

The University of Kentucky is seeking a Parking Control Supervisor Assistant to join the Transportation Services team. Reporting to the Transportation Services Manager Assistant, this position provides leadership and operational support for designated parking enforcement and attendant booth operations. The Assistant Shift Leader plays a key role in ensuring efficient service delivery, maintaining high customer service standards, supervising personnel, and supporting compliance with university and departmental policies and procedures.

What You’ll Do

• Assist with the supervision and daily leadership of parking enforcement and attendant booth operations within assigned areas
• Oversee daily cash handling activities, including collections, reconciliations, and accurate accounting of funds
• Assign daily work responsibilities, maintain staffing coverage, and support efficient operational performance
• Train, coach, and provide guidance to parking supervisors, attendants, and other assigned personnel
• Review and approve timesheets, leave requests, and personnel documentation in accordance with university policies
• Conduct employee performance reviews and provide ongoing feedback regarding performance and development
• Manage customer disputes and resolve escalated service concerns using sound judgment and effective communication
• Represent the department at meetings, special events, and operational activities as directed
• Monitor employee performance, operational activities, and compliance with departmental procedures
• Assist with interviewing, evaluating, selecting, and developing employees while supporting corrective action and personnel processes as needed
• Ensure proper use of parking enforcement technologies, parking control systems, credit card processing equipment, vehicle immobilization devices, and related operational equipment

What You’ll Bring

• Leadership and personnel management skills with the ability to guide and support staff
• Strong customer service orientation and commitment to professional conduct
• Effective verbal and written communication skills
• Sound judgment, decision-making, and problem-solving abilities
• Conflict resolution and employee coaching skills
• Ability to organize work, manage multiple priorities, and maintain attention to detail
• Experience handling cash and maintaining accurate financial records
• Working knowledge of technology and software used in parking and transportation operations, including Microsoft Office applications
• Dependability, initiative, teamwork, and commitment to safe operations

Minimum Requirements

• High school diploma
• 2 years of related experience

What’s In It For You

• Opportunity to develop supervisory and leadership experience within a large, service-focused transportation operation
• Meaningful role supporting campus parking services and daily university operations
• Opportunity to train, mentor, and develop employees while contributing to operational excellence
• UK’s Exceptional Benefits

Why Now?

Effective parking operations are essential to supporting the University of Kentucky community, including students, employees, patients, and visitors who depend on safe and efficient access to campus facilities. The Assistant Shift Leader helps ensure consistent service delivery, operational accountability, and positive customer experiences across parking enforcement and attendant operations.

As campus activity continues to evolve and parking demands remain high, Transportation Services relies on strong frontline leadership to support employees, maintain operational standards, resolve customer concerns, and ensure compliance with university policies and procedures.

Skills / Knowledge / Abilities

Microsoft Excel, Word, T2 Systems FLEX software, Hand-held Ticket Writers, Outlook.

Does this position have supervisory responsibilities?

Yes

Preferred Education/Experience

Experience with T2 Systems Flex Software and Hand-held Ticket writers. Also prefer supervisory experience and highly desire candidates with a valid drivers license and the ability to drive.

Associate’s + 2 year preferred

Deadline to Apply

10/12/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.