Customer Mobility Consultant

Inside Higher Ed; Lexington (KY); On-site; USD 39,894 - 63,814; Full time

Job summary

A leading educational institution in Kentucky seeks a Customer Mobility Consultant to provide personalized commute planning and high-touch concierge support to students and staff. The role includes triaging inquiries, creating transportation plans, staffing seminars, and contributing to improved transportation services. Candidates should have a bachelor's degree and relevant experience. This full-time position operates Monday through Friday and may require additional hours as necessary.

Qualifications

• 3 years of related experience in customer service or mobility consulting.
• Driver's license required.

Responsibilities

• Deliver personalized commute planning and concierge support.
• Triage multi-channel inquiries and consult one-on-one.
• Build custom transportation plans integrating various options.
• Staff orientations and advising events.
• Curate self-service knowledge base.

Skills

Personalized commute planning

Concierge support

Customer service

Problem-solving

Education

BA

Job description

Job Title: Customer Mobility Consultant

Requisition Number: RE53735

Department Name: 3T000:Transportation Services

Work Location: Lexington, KY

Grade Level: 43

Salary Range: $39,894-63,814/year

Type Of Position: Staff

Position Time Status: Full-Time

Required Education: BA

Click here for more information about equivalencies

Required Related Experience: 3 yrs

Required License/Registration/Certification: Driver’s License.

Physical Requirements: Lift, push, pull objects weighing up to 50 lbs; sit at a computer workstation for extended periods; able to walk across campus in a timely manner and endure extreme temperatures from time to time.

Shift: Monday-Friday: 8:00 AM to 5:00 PM (40 hours/week); and may need to work additional hours as needed to meet departmental needs.

Job Summary

The Customer Mobility Consultant delivers personalized commute planning and high‑touch concierge support to students, employees, UK HealthCare staff, and visitors. The role triages multi‑channel inquiries (e.g., listserv/email, phone, web forms), answers common questions, and consults one‑on‑one to build custom transportation plans—integrating parking options, transit, active transportation, rideshare/carpool, and schedule constraints. The consultant owns the campus commute advisory experience end‑to‑end: staffing orientations and advising events, curating a self‑service knowledge base, identifying trends and pain points, and recommending service and policy improvements that increase utilization and satisfaction. While the position has no supervisory responsibility, it exercises programmatic leadership across stakeholders and serves as a subject‑matter expert for the Transportation Services customer experience.

IEBC (Internal Employee Being Considered).

Does this position have supervisory responsibilities? No

Deadline To Apply 03/30/2026

Our University Community

We value the well‑being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre‑employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.