Parking Control Supervisor Assistant

University of Kentucky; Lexington, Northern (KY, KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

University of Kentucky Transportation Services seeks a Parking Control Supervisor Assistant to lead parking enforcement and attendant booth operations, reporting to the Transportation Services Manager Assistant. This role provides leadership and operational support to ensure service quality and compliance with university policies.

The Assistant Shift Leader supervises staff, handles cash processes, assigns duties, trains personnel, and supports performance reviews while maintaining high customer

Qualifications

• High school diploma.
• 2 years of related experience.
• Experience with T2 Systems Flex Software and Hand-held Ticket writers.
• Associate's degree preferred.

Responsibilities

• Assist with the supervision and daily leadership of parking enforcement and attendant booth operations within assigned areas.
• Oversee daily cash handling activities, including collections, reconciliations, and accurate accounting of funds.
• Assign daily work responsibilities, maintain staffing coverage, and support efficient operational performance.
• Train, coach, and provide guidance to parking supervisors, attendants, and other assigned personnel.
• Review and approve timesheets, leave requests, and personnel documentation in accordance with university policies.
• Conduct employee performance reviews and provide ongoing feedback regarding performance and development.
• Manage customer disputes and resolve escalated service concerns using sound judgment and effective communication.

Skills

Leadership

Cash handling

Customer service

Staff supervision

Ticketing systems

Microsoft Office

Education

Associate's degree

High school diploma

Tools

T2 Systems FLEX

Hand-held Ticket Writers

Microsoft Excel

Microsoft Word

Outlook

Job description

Required License/Registration/Certification

None

Physical Requirements

Issue citations; work outside; operate a cash operations booth; address upset customers in courteous and professional manner; walk and stand for long periods of time; use of a two-way radio; operate a hand-held ticket writer; lift up to 20lbs; provide customer service; follow written and verbal directions; and provide instructions and directions.

Shift

Monday – Friday 40 hours/week; 1st Shift (7:00 am to 4:00 pm); and some weekends and holidays with occasional overtime.

Job Summary

The University of Kentucky is seeking a Parking Control Supervisor Assistant to join the Transportation Services team. Reporting to the Transportation Services Manager Assistant, this position provides leadership and operational support for designated parking enforcement and attendant booth operations. The Assistant Shift Leader plays a key role in ensuring efficient service delivery, maintaining high customer service standards, supervising personnel, and supporting compliance with university and departmental policies and procedures.

What You'll Do

• Assist with the supervision and daily leadership of parking enforcement and attendant booth operations within assigned areas
• Oversee daily cash handling activities, including collections, reconciliations, and accurate accounting of funds
• Assign daily work responsibilities, maintain staffing coverage, and support efficient operational performance
• Train, coach, and provide guidance to parking supervisors, attendants, and other assigned personnel
• Review and approve timesheets, leave requests, and personnel documentation in accordance with university policies
• Conduct employee performance reviews and provide ongoing feedback regarding performance and development
• Manage customer disputes and resolve escalated service concerns using sound judgment and effective communication
• Represent the department at meetings, special events, and operational activities as directed
• Monitor employee performance, operational activities, and compliance with departmental procedures
• Assist with interviewing, evaluating, selecting, and developing employees while supporting corrective action and personnel processes as needed
• Ensure proper use of parking enforcement technologies, parking control systems, credit card processing equipment, vehicle immobilization devices, and related operational equipment

What You'll Bring

• Leadership and personnel management skills with the ability to guide and support staff
• Strong customer service orientation and commitment to professional conduct
• Effective verbal and written communication skills
• Sound judgment, decision-making, and problem-solving abilities
• Conflict resolution and employee coaching skills
• Ability to organize work, manage multiple priorities, and maintain attention to detail
• Experience handling cash and maintaining accurate financial records
• Working knowledge of technology and software used in parking and transportation operations, including Microsoft Office applications
• Dependability, initiative, teamwork, and commitment to safe operations
• High school diploma
• 2 years of related experience

What's In It for You

• Opportunity to develop supervisory and leadership experience within a large, service-focused transportation operation
• Meaningful role supporting campus parking services and daily university operations
• Opportunity to train, mentor, and develop employees while contributing to operational excellence

Why Now?

Effective parking operations are essential to supporting the University of Kentucky community, including students, employees, patients, and visitors who depend on safe and efficient access to campus facilities. The Assistant Shift Leader helps ensure consistent service delivery, operational accountability, and positive customer experiences across parking enforcement and attendant operations.

As campus activity continues to evolve and parking demands remain high, Transportation Services relies on strong frontline leadership to support employees, maintain operational standards, resolve customer concerns, and ensure compliance with university policies and procedures.

Internal Employee Being Considered

Skills / Knowledge / Abilities

Microsoft Excel, Word, T2 Systems FLEX software, Hand-held Ticket Writers, Outlook.

Does this position have supervisory responsibilities?

Does this position have supervisory responsibilities? Yes

Preferred Education/Experience

Experience with T2 Systems Flex Software and Hand-held Ticket writers. Also prefer supervisory experience and highly desire candidates with a valid drivers license and the ability to drive.

Associate's + 2 year preferred

Deadline to Apply

Deadline to Apply 10/12/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.