Parking & Badging Receptionist - P0074

Department-of-General-Services; Richmond (VA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health benefits

Public Service Loan Forgiveness (PSLF)

Parking/Transit assistance

Job summary

The Department of General Services (DGS) in Richmond, VA seeks a Parking & Badging Receptionist to provide variegated administrative support and greet customers in a professional manner. The role supports DCSS across 21 parking facilities with over 8,000 spaces.

Responsibilities include handling front-window customer service, phone inquiries, badge processing, fee collection, and daily deposit preparation. This is a general public – G position with a comprehensive benefits package.

Qualifications

• Experience with administrative work, including data entry and records management.
• Strong customer service experience.
• Ability to administrate forms/documents based on policy compliance.
• Excellent organizational skills, including the ability to manage time wisely and successfully handle multiple priorities and tasks.
• Excellent communication and interpersonal skills resulting in positive, helpful, effective oral and written communications.
• Excellent attention to detail and computational skills.
• Ability to work both independently and in partnership with staff.
• Strong computer skills, including experience with spreadsheets, word processors, and email.

Responsibilities

• Provide excellent customer service to customers as they approach the front window.
• Answer phones and respond to verbal and written inquiries concerning parking and badging.
• Maintain and organize files, badges being picked up by contractors and state employees, and temporary parking hang tags.
• Assist customers attaining badges. Delivering badges to them and assist DGS badging coordinator.
• Upkeep badge application counts and daily lot counts from parking attendants.
• Assist in providing temporary badges and hang tags, ensuring each person has proper identification, credentials, and paperwork for processing.
• Collect month-to-month and daily parking fees and prepare weekly bank deposits.

Skills

Administrative work

Data entry

Customer service

Records management

Front desk

Office communication

Tools

Excel

Word processors

Email

Job description

Do you embody professionalism, dependability, and a commitment to exceptional service?

Are you experienced in administrative work and data entry?

Come join DGS as the Parking & Badging Receptionist!

Title: Parking & Badging Receptionist - P0074

State Role Title: Admin & Office Spec II

Hiring Range: $35,000 - $45,000

Pay Band: 2

Agency: Department of General Services (DGS)

Location:Richmond, VA

Agency Website:www.dgs.virginia.gov

Recruitment Type: General Public – G

The DGS Office of Parking & Badging within the Division of Capital Square Services (DCSS) is looking for a Receptionist. In this role, you will provide variegated administrative support , day-to-day operations support, and greet our customers in a kind and professional manner. DCSS manages 21 parking facilities at the Seat of Government and Westmoreland, totaling over 8,000 parking spaces controlled by the Department of General Services.

Job duties include, but are not limited to:

• Provide excellent customer service to customers as they approach the front window.
• Answer phones and respond to verbal and written inquiries concerning parking and badging.
• Maintain and organize files, badges being picked up by contractors and state employees, and temporary parking hang tags.
• Assist customers attaining badges. Delivering badges to them and assist DGS badging coordinator.
• Upkeep badge application counts and daily lot counts from parking attendants.
• Assist in providing temporary badges and hang tags, ensuring each person has proper identification, credentials, and paperwork for processing.
• Collect month-to-month and daily parking fees and prepare weekly bank deposits.

We’ve got great benefits!

• DGS offers excellent health benefits at affordable pricing, pre-tax spending accounts, paid life insurance, paid Short- and Long-Term Disability benefits, paid holidays, vacation, and other leave benefits, wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching.
• Additionally, supplemental bus passes, ride share, or parking are available and DGS is a qualifying employer for the Public Service Loan Forgiveness Program.

Minimum Requirements

• Experience with administrative work, including data entry and records management.
• Strong Customer service experience.
• Ability to administrate forms/documents based on policy compliance.
• Excellent organizational skills, including the ability to manage time wisely and successfully handle multiple priorities and tasks.
• Excellent communication and interpersonal skills resulting in positive, helpful, effective oral and written communications.
• Excellent attention to detail and computational skills.
• Ability to work both independently and in partnership with staff.
• Strong computer skills, including experience with spreadsheets, word processors, and email.

Visa sponsorship will not be provided for this position now or in the future. Confirmation of eligibility to work will be required at time of hire.

The selected candidate must also pass a criminal background check.

Additional Considerations

• Experience with parking operations.
• Experience with building access control/security operations.
• Familiarity with the DGS parking and badging program.
• Experience preparing bank deposits and receiving checks.
• Office management experience.
• Experience serving as a public-facing receptionist.

The Virginia Department of General Services is an equal opportunity employer and a proud Virginia Values Veterans (V3) Certified employer. Individuals from minoritized groups, individuals with disabilities, veterans, and individuals with AmeriCorps, Peace Corps, and other national service experience are encouraged to apply.

Applicants that indicate they have preferential hiring rights in the form of a yellow form or blue card must submit these to our office prior to the closing of the posting, in accordance with DHRM policy 1.30. Please note that only current and former employees of the Commonwealth of Virginia that will be or have been laid off are eligible for preferential hiring rights.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Contact Information

Name: DGS Human Resources

Phone: [phone]

Email: [e-mail]