Operations Assistant - #ARS01213

Dept for Aging & Rehab Svcs; Virginia (MN); On-site; USD 43,000 - 53,000; Full time

Job summary

Dept for Aging & Rehab Svcs is seeking an Operations Assistant to support web development, policy work, and constituent services. You will help with website design and accessibility, maintain documentation, and ensure standards compliance while coordinating constituent inquiries to improve communication and service delivery.

The role requires experience in constituent services and knowledge of WordPress/SharePoint, with an emphasis on accessibility, FOIA tracking, and documentation management.

Qualifications

• Experience in constituent services processes, public inquiry handling, and customer service principles.
• Working knowledge of web content management systems including WordPress, SharePoint, and other common web related applications.
• Working knowledge of website design principles, responsive design, and user experience best practices.
• Working knowledge of branding standards, style guidelines, and state or agency-specific web policies.
• Working knowledge of tools and practices for captioning, media accessibility, and managing online videos (e.g., YouTube Studio).
• Working knowledge of research methods for analyzing public concerns and identifying policy or service gaps.
• Working knowledge of recordkeeping systems and tracking mechanisms for inquiries, FOIA requests, and agency communications.

Responsibilities

• Support agency web development, policy division and constituent services by assisting with website design and accessibility.
• Maintain documentation, ensure compliance with standards and coordinate and track constituent inquiries.
• Assist with improving communication and service delivery; undertake other duties and special projects as assigned.
• Complete duties as directed by supervisor.

Skills

Constituent services

Public inquiry handling

Customer service principles

WordPress

SharePoint

Responsive design

User experience

Branding standards

Captioning accessibility

FOIA tracking

Recordkeeping systems

Tools

WordPress

SharePoint

YouTube Studio

Job description

Title:

Operations Assistant - #ARS01213

State Role Title:

Admin and Office Spec III

Hiring Range:

Starting salary $48,000 commensurate with experience

Pay Band:

2

Agency:

Dept for Aging & Rehab Svcs

Location:

Aging & Rehab Svcs

Agency Website:

https://www.dars.virginia.gov

Recruitment Type:

General Public - G

Join a team shaping services for older adults and individuals with disabilities!

If you’re organized, tech-savvy, and ready to make an impact—this is your moment!

Job Duties:

In accordance with the Commonwealth Telework Policy, telework is limited based on agency business needs. The Commissioner’s Office provides leadership and direction to ensure the agency fulfills its mission and meets state and federal requirements. Its customers include the citizens of the Commonwealth, the offices of the Governor and the Secretary of Health and Human Resources, agency employees, Federal partners and other organizations serving older adults and individuals with disabilities. We are seeking an Operations Assistant to provide support for the agency’s web development, policy division and constituent services functions by assisting with website design and accessibility, maintaining documentation, ensuring compliance with standards, and helping coordinate and track constituent inquiries to improve communication and service delivery. Other duties and/or special projects as assigned. Completes duties and/or projects as needed or directed by supervisor.

Minimum Qualifications:

Experience:

• Experience in constituent services processes, public inquiry handling, and customer service principles.

Knowledge:

• Working knowledge of web content management systems including WordPress, SharePoint, and other common web related applications.
• Working knowledge of website design principles, responsive design, and user experience best practices.
• Working knowledge of branding standards, style guidelines, and state or agency-specific web policies.
• Working knowledge of tools and practices for captioning, media accessibility, and managing online videos (e.g., YouTube Studio).
• Working knowledge of research methods for analyzing public concerns and identifying policy or service gaps.
• Working knowledge of recordkeeping systems and tracking mechanisms for inquiries, FOIA requests, and agency communications.

Skills:

• Skills in reviewing, maintaining, and updating technical documentation, training materials, and reference guides.

Additional Considerations:

N/A

Special Instructions:

• This position has been designated a sensitive position under Va. Code § 2.2 1201.1.
• A fingerprint based criminal history check is required of the finalist.

Benefits:

DARS offers a comprehensive benefits package including health insurance plan options, flexible spending accounts, VRS retirement, employer-paid basic group life insurance, optional employee-paid group life insurance, 13 paid holidays, Sick Leave, Annual Leave, Family Personal Leave, employee discount programs, and more. Reasonable accommodations are available to persons with disabilities during the application and/or interview processes per the Americans with Disabilities Act. Contact [e-mail] for assistance. Minorities, Individuals with disabilities, Veterans, Americorp, Peace Corps, and other National Service Alumni are encouraged to apply.

Contact Information:

Name: Human Resources

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note:

Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.