DMV-CSMA Systems Program Manager-Position # 01355

Commonwealth of VA Careers; Richmond (VA); On-site; USD 71,000 - 81,000; Full time

Job summary

The Commonwealth of VA Careers is seeking a DMV-CSMA Systems Program Manager to lead strategic planning, development, and oversight of complex enterprise technology initiatives within the Virginia DMV.

The role manages system enhancements, coordinates cross-functional project teams, and ensures technology solutions align with agency goals, customer service standards, and rigorous security and compliance requirements.

Qualifications

• Advanced knowledge of DMV systems such as SecuriTest, DLQA Testing Tablets, and EZ Pass.
• Experience managing IT systems and programs with strong troubleshooting skills.
• Strong project management and organizational skills with vendor coordination.
• Effective verbal and written communication for stakeholders.
• Knowledge of ARMICS compliance and data security protocols.
• Ability to supervise and develop administrative staff on system management.

Responsibilities

• Oversee lifecycle of major DMV systems projects from concept to implementation.
• Coordinate with IT, operations, vendors, and leadership to define requirements.
• Monitor project progress, budgets, risks, and performance metrics.
• Ensure system reliability, security, and regulatory compliance.

Skills

Advanced knowledge of DMV systems

IT systems and programs management

Project management

Verbal and written communication

ARMICS compliance and data security

Staff supervision and development

Tools

Work Otter

Job description

Title: DMV-CSMA Systems Program Manager-Position # 01355

State Role Title:Prog Admin Manager II

Hiring Range: $70,840.00- $81,466.00

Pay Band: 5

Agency: Department of Motor Vehicles

Location:CSM FULL SERVICES

Agency Website:www.dmv.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

THIS POSITION IS OPEN TO CURRENT DMV EMPLOYEES ONLY! The Virginia Department of Motor Vehicles is seeking a Systems Program Manager to lead strategic planning, development, and oversight of complex enterprise technology initiatives. This role is responsible for managing system enhancements, coordinating cross-functional project teams, and ensuring technology solutions align with agency goals and customer service standards.

Key Responsibilities:

• Oversee the lifecycle of major DMV systems projects, from concept through implementation.
• Coordinate with IT, operations, vendors, and leadership to define requirements and deliver solutions.
• Monitor project progress, budgets, risks, and performance metrics.
• Ensure system reliability, security, and compliance with state policies.
• Provide leadership, guidance, and communication to stakeholders at all levels.

Minimum Qualifications

• Advanced knowledge of DMV systems, including SecuriTest, DLQA Testing Tablets, and EZ Pass.
• Proficiency in managing IT systems and programs, with strong troubleshooting and technical support skills.
• Strong organizational and project management skills, including experience with resource allocation and vendor coordination.
• Effective verbal and written communication skills for collaborating with internal teams, external vendors, and stakeholders.
• Knowledge of ARMICS compliance and data security protocols to ensure regulatory adherence.
• Ability to supervise and develop administrative staff, providing guidance on system management and operational processes.

Additional Considerations

• Expertise in managing complex, multi-site IT systems in a government or public sector environment.
• Advanced project management experience, particularly using tools like Work Otter and methodologies such as Agile.
• Strong leadership skills for managing cross-functional teams and delivering data-driven system improvements.
• Comprehensive understanding of state and federal data protection regulations.
• Significant experience managing large-scale IT systems, especially in public service environments like DMV.
• Experience leading multi-site projects, managing system rollouts, and coordinating cross-functional teams.
• Strong background in government procurement processes and compliance.
• Background Check: Must pass a fingerprint-based criminal background check due to the sensitive nature of the data handled in this role.
• Licensure: A valid driver's license with no more than 6 demerit points is required.

Contact Information

Name: DMV Employment

Phone: [phone]

Email: [e-mail]

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note:: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.