Front Desk: Parking & Badging Coordinator

Department-of-General-Services; Richmond (VA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health benefits

Public Service Loan Forgiveness (PSLF)

Parking/Transit assistance

Job summary

The Department of General Services (DGS) in Richmond, VA seeks a Parking & Badging Receptionist to provide variegated administrative support and greet customers in a professional manner. The role supports DCSS across 21 parking facilities with over 8,000 spaces.

Responsibilities include handling front-window customer service, phone inquiries, badge processing, fee collection, and daily deposit preparation. This is a general public – G position with a comprehensive benefits package.

Qualifications

• Experience with administrative work, including data entry and records management.
• Strong customer service experience.
• Ability to administrate forms/documents based on policy compliance.
• Excellent organizational skills, including the ability to manage time wisely and successfully handle multiple priorities and tasks.
• Excellent communication and interpersonal skills resulting in positive, helpful, effective oral and written communications.
• Excellent attention to detail and computational skills.
• Ability to work both independently and in partnership with staff.
• Strong computer skills, including experience with spreadsheets, word processors, and email.

Responsibilities

• Provide excellent customer service to customers as they approach the front window.
• Answer phones and respond to verbal and written inquiries concerning parking and badging.
• Maintain and organize files, badges being picked up by contractors and state employees, and temporary parking hang tags.
• Assist customers attaining badges. Delivering badges to them and assist DGS badging coordinator.
• Upkeep badge application counts and daily lot counts from parking attendants.
• Assist in providing temporary badges and hang tags, ensuring each person has proper identification, credentials, and paperwork for processing.
• Collect month-to-month and daily parking fees and prepare weekly bank deposits.

Skills

Administrative work

Data entry

Customer service

Records management

Front desk

Office communication

Tools

Excel

Word processors

Email

Job description

The Department of General Services (DGS) in Richmond, VA seeks a Parking & Badging Receptionist to provide variegated administrative support and greet customers in a professional manner. The role supports DCSS across 21 parking facilities with over 8,000 spaces.

Responsibilities include handling front-window customer service, phone inquiries, badge processing, fee collection, and daily deposit preparation. This is a general public – G position with a comprehensive benefits package.