Parking Attendant (Customer Service Representative)

City of Norfolk, VA; Norfolk (VA); On-site; USD 17,000 - 22,000; Part time

Job summary

City of Norfolk is seeking a part-time Parking Clerk to perform billing and collections, post fees, and assist patrons at the City’s Parking Division. The role involves cash handling, issuing receipts, and maintaining records in a high-traffic environment.

The position requires strong customer service skills, basic math, and the ability to stand for long periods. Work hours include weekends, evenings, and holidays, with no traditional benefits described for this role.

Qualifications

• Six months related experience is required.
• Ability to handle cash and operate a cash terminal.
• Ability to stand for long periods and work varied shifts.

Responsibilities

• Collect fees and assist customers by operating a cash terminal, calculating hourly rates, generating receipts, and balancing accounts.
• Provide directions and information to patrons and report emergencies.
• Reconcile accounts and maintain accounts receivable; complete related reports.
• Work weekends, evenings, and holidays.

Skills

Customer service

Cash handling

Cash register

Education

High school diploma or GED

Tools

Cash register

Ticketing system

Job description

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The City of Norfolk’s Parking Division is an enterprise fund, which falls under the Department of General Services. The Parking Division operates over 19,000 public parking spaces located in 14 garages, 10 lots, and more than 500 on street metered parking spaces.

Performs billing and collections duties and posts fees for customers. Provides directions and information to patrons. Generates cash receipts, reconciles accounts and maintains accounts receivable. Performs administrative duties and provides assistance as needed.

Essential Functions

• Collect fees and provides assistance to customers by operating a cash computerized terminal, calculating hourly rates for patrons, generating receipts, verifying validations, completing insufficient funds and lost ticket forms, giving directions to patrons, answering questions, reporting emergencies and completing accident reports.
• Performs financial duties by completing reports, reporting fees collected and balancing with a computer printout.
• Perform administrative duties by processing payments, assisting with promotions, handling mail, writing correspondence, collecting information from various publications and placing them in scrapbook, updating new books and information in the system and sending out late notices and providing assistance as needed.
• Able to stand for long periods of time.
• Work weekends, evenings, and holidays.

Education/Experience

Required

• Six months related experience.
• High school diploma or GED.

Additional Information & Requirements

• 19 1/2 hours per week. Work hours may change seasonally.
• No Benefits.
• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
• Retirement.

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

Note

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of “Non-City” are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01
I understand and will answer the following supplemental questions completely and thoroughly.

02
Please select the highest level of education you have completed.

• Less than High School Diploma or equivalent
• High School Diploma / GED
• Some college or technical/vocational training beyond High School

03
Please indicate how many years of experience you have in a customer service position.

• No experience
• Less than 6 months
• 6 months - 2 years
• More than 2 years

04
Please indicate how many years of experience you have handling cash.

• No experience
• Less than 6 months
• 6 months - 2 years
• More than 2 years

05
This position requires that you are available to work various shifts and in all weather conditions. Are you willing to work various shifts?

• Yes
• No

06
Are you willing to work in all weather conditions?

• Yes
• No

07
Please indicate your level of experience operating a cash register and/or an automated ticketing system.

• No experience
• Less than 6 months
• 6 months to 1 year
• Up to 2 years

08
Are you comfortable performing general math calculations such as addition, subtraction, multiplication, and division?

• Yes
• No

09
Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?

• Yes
• No

10
Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

11
Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee
• Yes - I am a previous City of Norfolk Employee
• No - I am not a previous or current City of Norfolk employee

12
Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran
• I am a Veteran
• I am a Disabled Veteran
• Required Question