Parking Attendant (Customer Service Representative)

City of Norfolk; Norfolk (VA); On-site; USD 17,000 - 22,000; Part time

Job summary

The City of Norfolk is seeking a part-time Parking Clerk in the Parking Division to handle billing, collections, and customer assistance at the parking facilities in Norfolk, VA. The role requires operating a cash terminal, posting fees, and issuing receipts, with emphasis on accuracy and customer service in a busy urban waterfront environment.

Essential duties include processing payments, generating reports, and balancing cash.

Qualifications

• Six months related experience.
• High school diploma or GED required.

Responsibilities

• Collect fees and assist customers by operating a cash-terminal, calculating hourly rates, generating receipts, and answering questions.
• Perform financial duties by completing reports and balancing with a computer printout.
• Process payments, handle mail, update records, and assist with promotions and notices.
• Able to stand for long periods of time.
• Work weekends, evenings, and holidays.

Education

High school diploma or GED

Job description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The City of Norfolk’s Parking Division is an enterprise fund, which falls under the Department of General Services. The Parking Division operates over 19,000 public parking spaces located in 14 garages, 10 lots, and more than 500 on street metered parking spaces.

Performs billing and collections duties and posts fees for customers. Provides directions and information to patrons. Generates cash receipts, reconciles accounts and maintains accounts receivable. Performs administrative duties and provides assistance as needed.

Essential functions include but are not limited to:

• Collect fees and provides assistance to customers by operating a cash computerized terminal, calculating hourly rates for patrons, generating receipts, verifying validations, completing insufficient funds and lost ticket forms, giving directions to patrons, answering questions, reporting emergencies and completing accident reports.
• Performs financial duties by completing reports, reporting fees collected and balancing with a computer printout.
• Perform administrative duties by processing payments, assisting with promotions, handling mail, writing correspondence, collecting information from various publications and placing them in scrapbook, updating new books and information in the system and sending out late notices and providing assistance as needed.
• Able to stand for long periods of time.
• Work weekends, evenings, and holidays.

Required:

• Six months related experience.
• High school diploma or GED.

• 19 1/2 hours per week. Work hours may change seasonally.
• No Benefits.