Crew Leader II

City of Norfolk, VA

Norfolk (VA)

On-site

USD 49,000 - 56,000

Full time

7 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Paid holidays

Pension plan

Life insurance

Health benefits

Parking

Job summary

City of Norfolk in Virginia seeks a Crew Leader for CFAE Operations to supervise daily event operations at city venues, ensure safety, and coordinate setup plans. You will act as a facility representative before and after events to support seamless operations.

The role requires hands-on experience with arena equipment, scheduling, budgeting, and customer service, plus forklift certification. 40h/week with flexible hours and city benefits.

Qualifications

Knowledge to understand basic operational, technical, or office processes.
Four years of work experience.
Associate's degree preferred.
Three years of event experience preferred.
Forklift certification preferred.

Responsibilities

Lead the crew by generating guidelines, layouts, and setup plans and supervise daily operations.
Oversee tools, staging, equipment storage, maintenance, and repairs; coordinate with vendors as needed.
Supervise staff, coordinate training, and participate in interviews.
Coordinate event logistics with the event team and manage inventory.
Direct staff during events and handle customer service and inquiries.
Prepare estimates of operating costs and manage supplies and budget considerations.

Skills

Lead worker

Event operations

Facility maintenance

Vendor coordination

Education

High school diploma or equivalent

Associate's degree

Tools

Forklift Certification

Job description

Description

Dive into the heart of arts, culture, and entertainment in Hampton Roads with SevenVenues, the City of Norfolk's Department of Cultural Facilities, Arts and Entertainment! We're the epicenter of unforgettable experiences, ensuring our diverse public assembly facilities – Scope Arena, Chrysler Hall, Attucks Theatre, Wells Theatre, Harrison Opera House, Harbor Park, and Open Air Events – remain vibrant and relevant. We connect residents, visitors, and tourists to Norfolk's rich cultural landscape, offering exceptional entertainment services and meticulous management of these iconic venues. Join us as we create, inspire, and celebrate through the power of live performances, diverse community events, and captivating public art – it's more than entertainment, it's an experience.

The CFAE Operations Team requires a crew leader with the understanding of our seasonal ice build/removal processes, arena floor cover installation, basketball floor assembly, housekeeping needs, Showmobile operations and construction of various tents and stages, requiring hands‑on experience with site‑specific equipment. Supports the overall function of indoor and outdoor events by supervising the daily operations of personnel and equipment setup. Coordinates, schedules, and directs event operations crews for preparation and restoration of city facilities before and after events. Ensures event facilities and equipment are maintained in clean, working order. Aids facility management and serves as a facility representative.

Department Hiring Salary Range

$48,666 - $55,845

Essential Functions

Manages the daily activities of the crew by generating and distributing conversion guidelines, drawings, layouts, setup plans and cleaning assignments, detecting changing event requirements, ensuring safety, providing guidance and technical assistance, monitoring work to ensure that jobs are completed in a professional and timely manner, performing inspections, and preparing reports. Function as a lead worker by performing essentially the same work as those directed.
Oversee upkeep, installation and storage of all tools, staging, decking, bleachers, portable seating, tables, tents, furniture, hockey and basketball equipment, bike racks and outdoor events equipment. Reports required maintenance repairs, contacts vendors for service calls, and facilitates scheduling of maintenance for the facility, equipment, and vehicles. Performs event equipment maintenance and basic repairs as needed.
Supervise personnel by monitoring training needs, implementing policies and procedures, coordinating schedules, contributing content for performance evaluations, and serving on interview panels.
Works closely with the event team to ensure event goals and requests are achieved by monitoring the effectiveness of available services, obtaining, and maintaining inventory of event equipment at facilities, conducting site visits, responding to inquiries, and initiating action where required. Facilitate event scheduling by communicating event logistics including available resources, setup options, conversion capabilities, and overall time requirements.
Coordinates manpower and provides direct supervision to operations personnel and contracted staff during events. Provides customer service support by responding to customer feedback and problems. Resolves problems or complaints from clients and the public in accordance with established policies and procedures. Serve as a City Executive for events as required.
Performs administrative duties, coordinates meetings, maintains records, develops reports and correspondence. Prepares estimates of potential operations costs by assessing manpower and materials. Monitors and obtains supplies required for daily use and special projects, restocking and issuance, fulfilling in‑house requisitions, reviews and approves invoices, and makes budget recommendations.

Education / Experience

Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

Four years' experience

Preferred Education / Experience

Associate's degree

Three years of event experience

Preferred License(s) and/or Certification(s)

Forklift Certification

Additional Information & Requirements

Work Location

201 East Brambleton Avenue, Norfolk, VA 23510

Work Schedule

40hrs / per week, Mon – Fri / 7:30am – 4:30pm. Must be able to work flexible hours including evenings, weekends, and holidays

Regular full‑time and permanent part‑time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long‑term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
Special project/grant employees are generally eligible for the same benefits of regular full‑time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
Temporary/seasonal and part‑time employees are generally only eligible for employer provided parking and access to membership in credit union.

Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre‑tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre‑tax payroll deduction.

The Tuition Assistance Program is established to encourage employees toward continued self‑development and education. Permanent full‑time and permanent part‑time classified, unclassified permanent, full‑time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

Note

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non‑City

Positions listed with a job type designation of "Non‑City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

Supplemental Questions

I understand and will answer the following supplemental questions completely and thoroughly.

Are you a current or previous City of Norfolk employee?

Yes - I am a current City of Norfolk Employee
Yes - I am a previous City of Norfolk Employee
No - I am not a previous or current City of Norfolk employee

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."

Please select the highest level of education you have completed.

High School Diploma/GED
Some College (6 months or more)
Vocational/Technical Degree
Associate's Degree
Bachelor's Degree
No High School Diploma/GED

How many years of experience do you have leading arena conversions?

I have no prior experience
I have less than 1 year of experience
I have 1 - 2 years of experience
I have 2 - 4 years of experience
I have 4 — 6 years of experience
I have more than 6 years of experience

How many years of experience do you have with event setup and breakdown in an arena, theater, or convention environment?

I have no prior experience
I have less than 1 year of experience
I have 1 - 2 years of experience
I have 2 - 4 years of experience
I have 4 — 6 years of experience
I have more than 6 years of experience

How many years of experience do you have operating a forklift?

I have no prior experience
I have less than 1 year of experience
I have 1 - 2 years of experience
I have 2 - 4 years of experience
I have 4 — 6 years of experience
I have more than 6 years of experience

Briefly describe your experience with event setups and breakdown in an arena, theatre, or convention environment. If you do not have any experience with theater or arena setups, type N/A.

As it pertains to installing sporting equipment and game day operations for basketball and hockey. How many years of experience do you have with working in a position focused on these responsibilities?

I have no prior experience
I have less than 1 year of experience
I have 1 - 2 years of experience
I have 2 - 4 years of experience
I have 4 — 6 years of experience
I have more than 6 years of experience

Briefly describe your involvement with the installation of sporting equipment as it relates to basketball and hockey. Include in your response what planning and coordination you had along with what responsibilities you held during game day operations. If you do not have any experience, type N/A.

How many years of experience do you have leading over-hire, contracted or seasonal employees?

I have no prior experience
I have less than 1 year of experience
I have 1 - 2 years of experience
I have 2 - 4 years of experience
I have 4 — 6 years of experience
I have more than 6 years of experience

Please describe your experience leading over-hire, contracted or seasonal employees. Please indicate the workforce type and size along with the coordination you accomplished. If you do not have any experience, type N/A.

How many years of mechanical experience do you posses with fixing, repairing, cleaning, and maintaining complex event equipment on your own or with the help of the vendor?