Parking Ambassador - MGM National Harbor

MGM Resorts International; National Harbor (MD); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health & Income Protection

Discounts on hotel, food & beverage, &

Free meals

Free parking

Healthcare, financial, and time off

Development & volunteering

Job summary

MGM Resorts International at National Harbor is hiring a Parking Ambassador who greets guests, assists with directions, and helps create a welcoming arrival. If you enjoy fast-paced hospitality and teamwork, this is your spotlight role.

Join a dynamic property where you can develop customer-service skills, receive benefits, and contribute to smooth arrivals, curbside service, and guest satisfaction. Requirements include being at least 18, possessing a high school diploma or GED, and having 6+

Qualifications

• 18+ years of age or older.
• High School Diploma, GED, or equivalent.
• 6+ months of prior customer service experience.

Responsibilities

• Greet guests upon arrival and assist with directions and transportation needs.
• Open doors and welcome guests into the property with professionalism.
• Support Bell and Valet teams to ensure seamless arrivals and departures.
• Assist employees and guests in parking and curbside areas as needed.
• Address guest concerns and escalate when necessary.
• Follow all policies, procedures, and service standards.
• Help maintain a safe, organized, and guest-friendly arrival experience.

Skills

Customer service

Education

High School Diploma / GED

Job description

National Harbor, Maryland

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

First impressions matter—and you’ll be the first smile guests see! As a Parking Ambassador at MGM National Harbor , you’ll set the tone for an unforgettable visit by welcoming guests, helping them get where they’re going, and creating that “wow” moment right from arrival. If you love people, fast-paced energy, and being part of a hospitality-driven team, this is your spotlight role.

THE DAY-TO-DAY:

• Greet guests warmly upon arrival and assist with questions, directions, and transportation needs

• Open doors and welcome guests into the property with professionalism and enthusiasm

• Support Bell and Valet teams to ensure seamless arrival and departure experiences

• Assist employees and guests in parking and curbside areas as needed

• Address guest concerns promptly and elevate issues to the appropriate supervisor when necessary

• Learn and follow all company and departmental policies, procedures, and service standards

• Help maintain a safe, organized, and guest-friendly arrival experience

THE IDEAL CANDIDATE:

• At least 18 years of age

• Has a High School Diploma, GED or equivalent

• 6+ Months of Prior Relevant Experience in Customer Service

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room

• Free parking on and off shift

• Healthcare, financial, and time off benefits

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11858

Pay Rate:

The rate for this role is:

$15.84

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

Paywill not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW?