Parking Ambassador - Cleveland, Ohio

LAZ Parking; Cleveland (OH); On-site; USD 22,000 - 23,000; Part time

Job summary

LAZ Parking is hiring a Parking Ambassador in Providence, RI. The role focuses on delivering friendly, professional service to clients and customers at arrival and departure, acting as the first and last point of contact for a positive experience.

Responsibilities include greeting customers, resolving issues, processing payments, directing traffic, maintaining safety, and abiding by uniform and shift requirements. Driver's license is required; prior customer service experience is essential.

Qualifications

• Experience working in a customer service environment is required.
• Strong customer service skills and abilities.
• Ability to communicate professionally with customers and staff.
• Must have a valid driver's license.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers by name, be responsive, resolve problems, and build rapport.
• Complete all paperwork and reports for any collected parking revenues.
• Assist customers in lobbies, lanes, and parking office; help direct traffic.
• Provide premier customer satisfaction with a friendly demeanor and can-do attitude.
• Accept monthly and debit payments and process credit cards.
• Be in uniform, on time, and ready to work as scheduled.
• Work with or without supervision and follow supervisor directions.
• Inform loiterers to move off property or call non-emergency police.
• Ensure the location is safe and address hazards.
• Perform other related duties as assigned.

Skills

Customer service

Communication skills

Problem solving

Attendance punctuality

Self-motivation

English language

Job description

Hiring Parking Ambassadors in University Circle!

**Position Details:**

• Pay Rate: $16-$17/hour
• Driver's License for 2+ years required!

The Spirit of the Position:

A LAZ Parking Ambassador plays a significant role in the success of the company. They are the first person our clients and customers see upon arrival, and the last person our clients & customers see when they depart. A warm welcome, smiling face, and professional demeanor are of the utmost importance.

Responsibilities:

• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base
• Complete all required paperwork and reports accurately and efficiently to account for any and all collected parking revenues.
• Assist customers in lobbies, lanes, and in the parking office; help direct traffic.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Accept monthly and debit payments and process credit cards.

• Be in correct LAZ Parking uniform, on time, and ready to work when scheduled.
• Work with and without supervision and follow directions of supervisors when requests are made.
• Inform all people loitering to move off property or call non-emergency number for police support.
• Make sure the location is safe and take care of any potential hazardous conditions
• Other related duties as assigned.

Experience:

• Experience working in a customer service environment is required.

Skills:

• Strong customer service skills and abilities.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization and outside customers and clientele.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrate a sense of urgency and timeliness.
• Willingness to be flexible, work multiple facility locations.
• Ability to handle challenging and at times, emotionally charged situations.
• Ability to speak, read, and comprehend the English language.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

Physical Demands:

• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time (95-100% of shift) - no sitting is allowed.
• Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.