Garage Attendant - Cleveland, OH

LAZ Parking; Cleveland (OH); On-site; USD 16,000 - 23,000; Full time

Job summary

LAZ Parking is hiring a Parking Attendant for Downtown Cleveland. You will be the first and last friendly face for clients, greeting customers and ensuring a positive experience throughout their visit.

Responsibilities include assisting customers, processing payments, directing traffic, and maintaining safety and courtesy across the site. Prioritize timeliness, professionalism, and effective communication in a fast-paced environment.

Qualifications

• Experience working in a customer service environment is required.

Responsibilities

• Greet customers and assist with directions and queries in lobby, lanes, and parking office.
• Process payments (monthly and debit) and handle credit card transactions.
• Promote customer relations with a courteous, can-do attitude and responsiveness.
• Adhere to uniform guidelines, be punctual, and follow supervisor directions.
• Identify safety concerns and report hazards or potential issues promptly.

Skills

Customer service

Multitasking

Professional communication

Independent work

Conflict handling

Job description

Hiring Parking Attendants in Downtown Cleveland!

Position Details:

• Pay Rate: $14/hr
• Driver's License for 2+ years required!

The Spirit of the Position:

A LAZ Parking Attendant plays a significant role in the success of the company. They are the first person our clients and customers see upon arrival, and the last person our clients & customers see when they depart. A warm welcome, smiling face, and professional demeanor are of the utmost importance.

Responsibilities:

• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base
• Complete all required paperwork and reports accurately and efficiently to account for any and all collected parking revenues.
• Assist customers in lobbies, lanes, and in the parking office; help direct traffic.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Accept monthly and debit payments and process credit cards.
• Be in correct LAZ Parking uniform, on time, and ready to work when scheduled.
• Work with and without supervision and follow directions of supervisors when requests are made.
• Inform all people loitering to move off property or call non-emergency number for police support.
• Make sure the location is safe and take care of any potential hazardous conditions
• Other related duties as assigned.

Experience:

• Experience working in a customer service environment is required.

Skills:

• Strong customer service skills and abilities.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization and outside customers and clientele.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrate a sense of urgency and timeliness.
• Willingness to be flexible, work multiple facility locations.
• Ability to handle challenging and at times, emotionally charged situations.
• Ability to speak, read, and comprehend the English language.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

Physical Demands:

• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time (95-100% of shift) - no sitting is allowed.
• Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.