Parking Ambassador - Berkeley, CA

Tier1usa; Berkeley (CA); On-site; USD 21,000 - 45,000; Full time

Job summary

Tier1usa in Berkeley, CA seeks a Parking Ambassador to provide customer service and garage operations support. You will greet customers, enforce parking guidelines, and assist with parking needs during evening shifts.

Responsibilities include screening placards, resolving complaints, maintaining garage cleanliness and equipment, and assisting with special projects as needed. This role requires physical stamina and strong English communication.

Qualifications

• Availability to work in the evenings (4 PM–1 AM).
• Ability to lift at least 25 pounds.
• Ability to stand and walk for extended periods.
• Clear communication in English.

Responsibilities

• Greet customers and enforce parking guidelines.
• Screen for placards and permits in restricted areas.
• Resolve customer complaints per policies.
• Oversee general garage maintenance and cleanup.
• Assist with special assignments and projects.

Skills

Customer service

Policy interpretation

Independent work

Multi-tasking

Decision making

Emotional resilience

English proficiency

Job description

Compensation $23.51/hour

Job Type Customer service plus operations

Description

**The Details**

Pay Rate: $23.51

Hours:Mon - Sun availability from 4PM -1AM

The Spirit of the Position:

The Parking Ambassador provides operational support by upholding and enforcing the parking guidelines while assisting customers with parking needs. The Parking Ambassador will greet and assist customers throughout the parking garage.

Responsibilities:

• Screen for parking placards and permits for special privileges within approved areas.
• Resolve customer complaints in accordance with policies and procedure
• Oversee general maintenance of the garage, sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, etc.
• Maintain and care for all company issued equipment.
• Assist with any special assignments and projects as requested.
• Other related duties as assigned.

Skills:

• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to work independently and multi-task.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrate a sense of urgency and timeliness.
• Must be open to feedback, differing opinions and other points of view.
• Ability to handle challenging and at times, emotionally charged situations.
• Ability to speak, read, and comprehend the English language.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

Physical Demands:

• Willingness to work in the elements - heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time (95-100% of shift) - no sitting is allowed.
• Ability bend, stoop, squat and lift frequently throughout a shift.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer.

In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law.

No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.