Parking Supervisor - San Francisco, CA

Tier1usa; San Francisco (CA); On-site; USD 4,408,000 - 5,235,000; Full time

Job summary

LAZ Parking in San Francisco is seeking a Supervisor to ensure garages and surface lots are cleaned, maintained and operating smoothly on a daily basis. You will interface with customers, handle disputes, and coordinate effective communication between departments and staff.

Responsibilities include overseeing maintenance tasks, monitoring multiple locations, assisting customers via intercom and lobby, processing payments, and generating daily revenue reports using Microsoft Office and the

Qualifications

• Experience in general facility maintenance or similar environment.
• Experience in customer relations.
• Valid CA driver's license and driving record requirements.

Responsibilities

• Ensure garages and surface lots are maintained and cleaned daily.
• Perform general maintenance tasks (sweeping, cleaning, light plumbing, electrical, painting, etc.).
• Monitor multiple locations via camera systems and address issues.
• Interact with customers to resolve disputes and provide information.
• Operate parking equipment and process payments.
• Maintain reports and checklists using Microsoft Office.
• Assist customers at intercoms, lobby, and parking office.
• Support training and schedule creation as needed.

Skills

Customer service

Communication

English proficiency

Microsoft Office

Education

High school diploma or GED

Tools

PARCS system

Skidata PARCS

Microsoft Office

Job description

Compensation $35.21/hour

Schedule Full time

Description

The Spirit of the Position:

The Supervisor is responsible for ensuring garages and surface lots are maintained, cleaned and operating smoothly and efficiently on a daily basis. Interface with customers, handle disputes, provides effective communication between departments, co-workers, customers and clients.

Principal Job Duties:

• Ensure garages and surface lots are maintained and cleaned daily.
• Responsible for general maintenance of the garage and surface lots – sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing overheard light bulbs, painting, light power washing, light plumbing, garage gate arm repair, and maintaining the PARCS system overall. Along with other janitorial duties throughout the garage.
• Responsible for monitoring, via camera, multiple parking garages and locations.
• Ability to communicate with customers and proactively address issues/complaints through an intercom from a central location.
• Operate a garage/floor sweeper and scrubber to ensure floors are clear and safe.
• Responsible for ensuring all daily duties including reports, logs, and maintenance checklists are completed efficiently and timely using Microsoft Office.
• Greet customers using name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Provide vehicle assistance to customers in garages and surface lots.
• Assist customers as needed over intercom system, in lobbies, lanes, and in the parking office.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Assist customers with transactions and troubleshoot equipment issues.
• Must be able to perform valet parking when needed.
• Ability to work seamlessly with coworkers and colleagues in a combined effort to maximize garage/lot operational efficiencies.
• Accept monthly and debit payments and process credit cards.
• Basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications).
• Assist with periodic training as needed.
• Assist with creation of weekly garage schedule.
• Ensure adherence to rules of conduct, policies and procedures as needed.
• Assist in training others on day-to-day activities.
• Assist in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Collect revenue and prepare the cash/check deposits.
• Responsible for running any reports related to daily revenue, credit cards, garage data or other reports requested by management.
• Use the Skidata PARCS system and all its abilities to remotely address issues across the 7 locations.
• Physical patrols of all the locations and completing daily checklists.
• Perform other duties as assigned.

Education:

• High school diploma or GED preferred but not required

Experience:

• Experience with general facility maintenance required.
• Experience in customer relations.
• Parking industry experience is preferred but not required.
• Able to operate maintenance vehicles and manual and automatic transmission vehicles. Possess valid CA driver’s license, meet LAZ MVR requirements

Skills:

• Ability to communicate professionally and effectively.
• Ability to work at multiple facility locations where needed.
• Ability to problem solve and handle customer complaints and concerns professionally.
• Must be able to work independently with minimal supervision.
• Ability to speak, read, write and comprehend the English language.
• Proficient computer skills – work experience with Microsoft Outlook, Word, Excel
• Must be able to make decisions independently and handle situations professionally
• Requires good time management skills - ability to complete tasks in a timely manner
• Excellent team building and interpersonal skills.

Physical Demands:

• Ability to lift, push and pull at least 35 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability to walk up and down stairs and ramps.
• Ability to safely climb 12-foot ladder.
• Ability bend, stoop, squat and lift frequently throughout a shift.
• Ability to operate machinery including a golf cart, company vehicle, and scrubber/sweeper.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify