Parking Attendant

LAZ Parking; Santa Monica (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A parking services company in Santa Monica seeks a Parking Lot Attendant to foster a welcoming environment. Responsibilities include greeting customers, handling payments, maintaining cleanliness, and ensuring safety at the location. Candidates should possess strong customer service skills, be flexible to work at multiple sites, and communicate effectively. This non-exempt position emphasizes a proactive attitude and the ability to work independently while maintaining a friendly demeanor. The uniform is required to be worn at all times.

Qualifications

• Strong customer service skills and abilities.
• Ability to communicate professionally and effectively.
• Willingness to work at multiple facility locations.

Responsibilities

• Greet customers warmly and resolve issues promptly.
• Complete all necessary paperwork accurately.
• Promote excellent customer relations.
• Maintain cleanliness and safety of the parking location.

Skills

Customer service skills

Communication skills

Flexibility

Decision-making

Job description

Parking Lot Attendant

Parking Lot Attendant will create a welcoming atmosphere for our customers and clients. They greet the public in a manner consistent with the LAZ Way, representing honesty, integrity, accountability, teamwork, and demonstrating excellent communication skills.

Responsibilities

• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Complete all required paperwork and reports accurately and efficiently to account for any and all collected parking revenues.
• Assist customers in lobbies, lanes, and in the parking office; help direct traffic.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Accept monthly and debit payments and process credit cards.
• Keep parking location clean - sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, etc.
• Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.
• Be in correct LAZ Parking uniform, on time, and ready to work when scheduled.
• Work with and without supervision and follow directions of supervisors when requests are made.
• Inform all people loitering to move off property or call non-emergency number for police support.
• Make sure the location is safe and take care of any potential hazardous conditions.
• Other related duties as assigned.

Experience

• Strong customer service skills and abilities.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization and outside customers and clientele.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrate a sense of urgency and timeliness.

Skills

• Willingness to be flexible, work multiple facility locations.
• Ability to handle challenging and at times, emotionally charged situations.
• Ability to speak, read, and comprehend the English language.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

Physical Demands

• Standing and walking for long periods of time (95 to 100% of the time)
• Lifting and moving parking equipment
• Sweeping and changing signage when needed.
• No sitting is allowed unless on break and off property.

FLSA Status

Non-Exempt

Equal Employment Opportunity Statement

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.