Park Team Member

Crossgates; City of Albany (NY); On-site; USD 19,000 - 25,000; Full time

Job summary

PlayFunia is an indoor playground at Crossgates Mall in Albany, NY. We are hiring a friendly, energetic Park Team Member to ensure a safe, clean, and welcoming experience for guests. This hands-on role includes customer service, party hosting, coffee/snack prep, cleaning, decorating, and supervising play areas.

Responsibilities include welcoming guests, processing payments, and helping host birthday parties. Training will be provided; experience in family events is helpful.

Qualifications

• Must be at least 18 years old.
• Open availability, including weekends and some holidays.
• Friendly and comfortable working with children and families.
• Reliable, punctual and able to work independently.
• Strong communication and customer service skills.
• Comfortable working in a busy, noisy environment.
• Ability to stand, walk, bend, clean, and move during shift.
• Lift up to 25 pounds.
• Experience with register/tablet use is beneficial.
• English reading and communication required.

Responsibilities

• Welcome guests and provide friendly customer service.
• Check guests in and collect required waivers.
• Operate the front register and process cash and card payments.
• Answer guest questions and explain PlayFunia rules and services.
• Prepare coffee and serve packaged snacks and drinks.
• Restock drinks, snacks, party supplies, and other items.
• Monitor play areas and ensure safety rules are followed.
• Host birthday parties and assist families during events.
• Create party decorations and set up/clean rooms for parties.
• Assist with face painting, events, and social media content as needed.
• Complete other daily tasks assigned by management.

Skills

Customer service

Communication skills

Friendly with kids

Reliability

Punctuality

Independence

English proficiency

Physical stamina

Cash handling

Food & beverage handling

Event hosting

Tools

Register / POS

Tablet / iPad

Job description

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Pay:$16 per hour
Location:Crossgates Mall, Albany, NY
Job Type:Full-time

About PlayFunia

PlayFunia is an indoor playground where families come to play, celebrate birthdays, and spend time together. We are looking for a friendly, reliable, and energetic Park Team Member to help provide a safe, clean, and welcoming experience for our guests.

This is a hands-on position that includes customer service, party hosting, coffee and snack preparation, cleaning, decorating, and monitoring the play areas.

Responsibilities

• Welcome guests and provide friendly customer service
• Check guests in and make sure required waivers are completed
• Operate the front register and process cash and card payments
• Answer guest questions and explain PlayFunia rules and services
• Prepare coffee and serve packaged snacks and drinks
• Restock drinks, snacks, party supplies, and other items
• Monitor the play areas and make sure guests follow safety rules
• Politely but firmly address unsafe behavior when necessary
• Keep the playground, tables, party rooms, restrooms, and common areas clean
• Host birthday parties and help families throughout their events
• Set up and clean party rooms before and after each party
• Create balloon arches, decorate party tables, and prepare other party decorations for birthdays and special events
• Help with face painting, family events, and promotional activities when needed
• Participate in short social media videos and help create content for PlayFunia
• Complete other daily tasks assigned by management

Requirements

• Must be at least 18 years old
• Open availability, including weekends and some holidays, is required
• Friendly and comfortable working with children and families
• Reliable, punctual, and able to work independently
• Strong communication and customer service skills
• Comfortable working in a busy and noisy environment
• Comfortable standing, walking, bending, cleaning, and moving throughout the shift
• Able to lift up to 25 pounds
• Comfortable using a register, tablet, or iPad
• Comfortable preparing coffee and handling packaged food and drinks
• Comfortable hosting parties and creating party decorations
• Able to read and communicate in English

Experience with customer service, childcare, birthday parties, balloon decorating, face painting, photography, videography, or social media is helpful but not required. Training will be provided.

Job Type: Full-time

Pay: $16.00 per hour

Application Question(s):

• Do you have any experience with party planning or event decorating?
• Are you comfortable creating balloon arches or working with balloon decorations?
• Do you have any skills with videography or social media?
• Do you have open availability? If not, what is your availability?
• Are you over the age of 18?
• Are you comfortable enforcing rules politely but firmly?
• This job involves cleaning, standing, and moving throughout the shift; are you comfortable with that?