Shift Manager

Catch Air; Massapequa (NY); On-site; USD 27,552 - 31,684; Part time

Job summary

Catch Air is seeking a part-time Shift Manager to lead daily operations and ensure a fun, safe experience for kids and families at our Massapequa location. You will supervise staff, assist the General Manager with safety, and resolve guest concerns while maintaining high standards of cleanliness and service.

Ideal candidates will have a strong work ethic, a High School Diploma or equivalent, and availability on weekends and holidays.

Qualifications

• Strong work ethic.
• High School Diploma or equivalent.
• Must be available to work on weekends and holidays.
• Children experience preferred, but not required.
• Clear, enthusiastic communication with guests.

Responsibilities

• Delivers an exceptional guest experience and oversees daily operations for a kid-focused environment.
• Assist the General Manager with safety and security across front door, play areas, and event spaces.
• Assist guests with requests and inquiries to ensure satisfaction.
• Greet guests with a positive attitude and manage multiple tasks efficiently.
• Keep coordinators informed of issues and take prompt corrective action when needed.
• Manage party times and communicate information to guests, coordinators, and managers.
• Diffuse difficult guest situations while upholding policies and safety.
• Assist with setup and breakdown of events and tidy equipment.
• Maintain a cooperative, productive team atmosphere and high morale.

Skills

Leadership

Communication

Teamwork

Organization

Weekend availability

Education

High School Diploma or equivalent

Job description

About the Company: Catch Air is a larger‑than‑life indoor soft‑play adventure park for children themed around a family. At Catch Air, we create a world of fun, adventure, and learning for kids of all ages! Our parks are filled with vibrant murals, exciting themes, and giant play structures designed to spark imagination and active play. From twisting slides to climbing challenges, our spaces encourage physical, mental, and social development through engaging activities. Unlike traditional entertainment centers, we focus on active play—no arcade games or ticket booths here! Kids run, jump, climb, and slide while learning valuable skills like sharing, teamwork, and making new friends. At Catch Air, we’re committed to creating a healthy, fun environment where children can be their active, adventurous selves!

Job Overview

As a Shift Manager at Catch Air, you’ll take the lead in ensuring smooth daily operations while creating a fun and memorable experience for kids and families! You'll supervise staff, manage workflow, and provide top‑notch customer service, all while maintaining a clean, safe, and exciting environment. Your role also includes resolving guest concerns, supporting team members, and upholding company standards to keep the magic alive every day!

Requirements

• Leadership, drive, and enthusiasm.
• Strong written and verbal communication skills.
• Ability to work independently and as a team.
• Organizational skill: The ability to multitask and complete several projects at one time.
• Ability to work weekends.

Job Responsibilities

• Delivers an unparalleled guest experience in an ideal environment for celebrating children’s birthday parties.
• Assist the General Manager in matters concerning safety and security in all areas: front door, play area, play castle, private event rooms, and restrooms.
• Assisting Guests with all requests and answering questions as needed.
• Greets guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets guests upon entering.
• Keeps all coordinators promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
• Provides timely and accurate service while managing party times and communicating information as needed to guests, coordinators, and managers.
• Competently diffuses difficult Guest situations while protecting the integrity and safety of our staff, building, and house policies.
• Assists in the cleanliness and organization of the rental equipment.
• Bring attention to the General Manager of problem areas with other managers and party coordinators.
• Ensures that all children and adults adhere to house policies as outlined and informs management of any issues.
• Assists with the setup and breakdown of special events, as directed by management.
• Maintains a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum team member morale, productivity, and efficiency/effectiveness.

Education, Experience, and Skills Required

• Strong work ethic.
• High School or equivalent.
• Must be available to work on weekends and holidays.
• Children experience preferred, but not required.
• The employee needs to be able to communicate effectively with multiple guests while generating enthusiasm.
• Strong math and verbal skills are needed.
• Is dressed following dress guidelines, looking neat, clean, and professional at all times.
• Must be able to articulate clear greetings, requests for assistance, and farewells to guests.
• Must demonstrate an ability to clearly verbalize guest's needs to other team members.
• Must be skilled at calmly responding to dissatisfied guests and calling issues to the manager's attention.

Job Type: Part‑time

Pay: $20.75/hour

Work Location: 931 Carmans Rd, Massapequa, NY 11758

Catch Air is an Equal Opportunity Employer, committed to fostering a diverse workplace. We recognize and celebrate the value of diversity, which drives innovation. We welcome applications from qualified candidates of all backgrounds and experiences.