Park Team Member

Kids Empire; Algonquin (IL); Presencial; USD 30.000 - 35.000; Jornada completa

Descripción de la vacante

A children's entertainment provider in Algonquin is seeking a Team Member responsible for ensuring guest satisfaction. The role includes greeting guests, processing check-ins, handling cash transactions, and maintaining a clean and safe environment. Ideal candidates will have good communication skills, be able to work independently, and must be comfortable around children and in busy settings. Full-time hours apply, including weekends and holidays.

Formación

• Must be able to work weekends and holidays.
• Able to work with children.
• Read and write in English.

Responsabilidades

• Ensure guest satisfaction and address questions.
• Perform check-in process and manage cash transactions.
• Monitor safety and cleanliness throughout the park.

Conocimientos

Good communication skills

Customer service skills

Ability to operate an iPad

Independently work

Descripción del empleo

Description

Team Members are the initial contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction and addressing any questions or comments that guests may have while present at Kids Empire. Team Members perform many tasks with the families and peers throughout the park to ensure the guests are having an excellent and safe time while at Kids Empire.

Essential Job Functions

• Attending customers as quick as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Operating the check-in process by having guests sign the liability waiver and collect guest information such as address, name, email address, and phone number by having guests utilize an IPAD.
• Operates the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card (credit card / debit card), and providing exact change to the guest if the payment is made by cash.
• Operating the billing transactions accurately by verifying the amount displayed on the POS.
• Organizes the refrigerator with drinks, snacks, chips and ice cream.
• Checks snack inventory is sufficient and ensures communication with management to order snacks from specified vendors to replenish stock.
• Walks the floor regularly to monitor there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines.
• Clean restrooms and sanitize all park structures i.e. tables, chairs, playground structure.
• Assist and participate in family events and ensure that events operate efficiently.
• Other duties assigned.

Physical Demands

• Stand, walk, bend, twist constantly
• Frequent bilateral hand movements
• Good finger dexterity
• Must be able to work in noisy environments created by guests, such as children yelling and music
• Must be able to tolerate a hectic and busy work environment during scheduled hours
• Must be comfortable with heights and tight spaces

Qualifications

• Work weekends and holidays
• Able to work with children
• Operate an IPad
• Good communication skills, and customer service skills
• Work independently
• Read and write in English

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Industries
• Entertainment Providers