Park Operations Supervisor: Guest Experience & Safety

United Parks & Resorts; Philadelphia (Philadelphia County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Free park admission

Park discounts for family and friends

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld Parks & Entertainment in Philadelphia area seeks a capable Assistant Supervisor to lead and develop frontline teammates, ensure safety and cleanliness, and uphold guest service standards across busy operations. You will train supervisors and staff, coordinate with park leadership, and drive compliance with policies and procedures.

The role requires strong communication, flexibility for shifts, and a commitment to safety, with opportunities to advance within park operations.

Qualifications

• Have a high school diploma or equivalent and be at least 18 years old
• At least 1 year proven leadership experience and understanding of labor/expense management
• CPR/AED training/certification required
• Willing to train/certify across Operations areas
• Excellent written and verbal communication, comfortable speaking to large groups
• Able to multi-task and adapt in a fast-paced environment
• Working knowledge of Microsoft Office applications
• Physical ability: stand long, lift 25 lbs, push/pull 50 lbs, heights up to 60 ft and near water
• Assist in ride testing by riding all park rides
• Availability for varying shifts including days, evenings, nights
• 2+ years leadership preferred
• 3+ years guest service preferred
• Bachelor's degree preferred
• Driver's license with company license preferred
• Comfortable working at heights 150 feet preferred

Responsibilities

• Ensure a safe environment for team, guests, and animals
• Develop Assistant Supervisors, OJTs, and team members with training, feedback, coaching
• Maintain park cleanliness, conduct quality inspections, follow up on improvements
• Ensure compliance with regulations, policies, and procedures
• Assist with labor schedules to optimize resources
• Maintain resources to complete work assignments
• Ensure areas meet financial plans (revenue/expenses)
• Support Director and Managers on projects to improve operations
• Resolve conflicts with win-win solutions within guidelines
• Ensure policy adherence and exceptional guest service
• Perform miscellaneous tasks as required

Skills

Leadership

Coaching & Training

Communication

Multi-tasking

Guest service

Safety awareness

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Job description

SeaWorld Parks & Entertainment in Philadelphia area seeks a capable Assistant Supervisor to lead and develop frontline teammates, ensure safety and cleanliness, and uphold guest service standards across busy operations. You will train supervisors and staff, coordinate with park leadership, and drive compliance with policies and procedures.

The role requires strong communication, flexibility for shifts, and a commitment to safety, with opportunities to advance within park operations.