Park Grounds & Guest Services Specialist

State of Arkansas; Northern (KY); Hybrid; USD 36,000 - 53,000; Full time

Job summary

The Arkansas Department of Parks, Heritage and Tourism is seeking a Park Specialist to support daily maintenance, visitor services, and conservation at Arkansas state parks. Responsibilities include maintaining facilities, landscapes, and public areas, and enhancing visitor experience through customer service and education on park rules.

This role emphasizes park operations, safety, and program support while assisting with recreation activities and special events to promote a positive park

Qualifications

• At least six months of experience customer service, bookkeeping, retail operations, or a related field.
• Ability to manage front desk operations and guest interactions.
• Knowledge of basic accounting and inventory practices.

Responsibilities

• Receives and confirms room reservations via telephone, accepts advance credit card deposits, and manages front desk operations.
• Mails room confirmations, deposit receipts, and refund forms to guests.
• Greets and registers guests, assigns rooms, and ensures a smooth check-in process.
• Answers inquiries and provides information on hotel services, guest registration, travel directions, and local attractions.
• Maintains accurate guest account records and posts charges accordingly.
• Totals and balances the cash register with recorded receipts, identifying and reconciling discrepancies.
• Compiles daily activity and transaction reports.
• May sell gift items, maintain office supply inventories, and supervise staff as needed.

Skills

Customer service

Bookkeeping

Office procedures

Inventory control

Leadership

Cash handling

Tools

Cash register

Office equipment

Inventory software

Database awareness

Job description

The Arkansas Department of Parks, Heritage and Tourism is seeking a Park Specialist to support daily maintenance, visitor services, and conservation at Arkansas state parks. Responsibilities include maintaining facilities, landscapes, and public areas, and enhancing visitor experience through customer service and education on park rules.

This role emphasizes park operations, safety, and program support while assisting with recreation activities and special events to promote a positive park