Park Assistant Manager

Kids Empire; Houston (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A family entertainment provider in Houston is seeking a Park Assistant Manager to oversee daily operations and ensure a safe, enjoyable experience for visitors. Responsibilities include supervising staff, maintaining customer satisfaction, and addressing guest inquiries. Ideal candidates should possess strong communication skills, leadership qualities, and experience in a fast-paced environment. The position is full-time and requires work on weekends and holidays.

Qualifications

• Excellent communication and customer service skills.
• Ability to work independently and prioritize guest satisfaction.

Responsibilities

• Supervise staff and ensure efficient operations.
• Assist the Park Manager with training and development.
• Maintain high standards of customer service.

Skills

Good communication skills

Customer service skills

Conflict resolution skills

Leadership skills

Strong organizational skills

Ability to work with children

Education

High school diploma or equivalent

Tools

iPad

Job description

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Objective

As a Park Assistant Manager, you play a key role in overseeing the daily operations of the park, ensuring a safe, enjoyable, and efficient experience for visitors. Your responsibilities include supervising staff, implementing operational procedures, and maintaining high standards of customer service. Park Assistant Managers are the contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction, resolving complaints, and addressing any questions or comments that guests may have while present at Kids Empire. Must interact with families and children of all ages.

Description

As a Park Assistant Manager, you play a key role in overseeing the daily operations of the park, ensuring a safe, enjoyable, and efficient experience for visitors. Your responsibilities include supervising staff, implementing operational procedures, and maintaining high standards of customer service. Park Assistant Managers are the contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction, resolving complaints, and addressing any questions or comments that guests may have while present at Kids Empire. Must interact with families and children of all ages.

Essential Job Functions

• Attending to guests as quickly as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Supervises employees to ensure they perform their job duties satisfactorily and achieve production goals.
• Assist the Park Manager with training, developing, and auditing.
• Foster a positive and collaborative work environment among park staff.
• Audit schedules and request needed approval from the Park Manager.
• Open and close the park via using keys or a code.
• Communicate any guest or employee issues to the Park Manager.
• Operate the check-in process by having guests sign the liability waiver and collect guest information (address, name, email address, phone number) using an iPad.
• Operate the front cash counter for receiving the exact bill amount from guests, manage cash flow by recording transactions daily, and take payments by cash or card, providing exact change if paid in cash.
• Process billing transactions accurately by verifying the amount displayed on the POS.
• Organize the refrigerator with drinks, snacks, chips, and ice cream.
• Check snack inventory is sufficient and order snacks from specified vendors to replenish stock.
• Walk the floor regularly to ensure no unsafe hazards exist and guests follow park attendance rules, regulations, and guidelines.
• Clean restrooms and sanitize all park structures (tables, chairs, playground structures).
• Schedule and coordinate family events and assist events to operate efficiently.
• Other duties as assigned.

Physical Demands

• Stand, walk, bend, twist constantly.
• Frequent bilateral hand movements.
• Good finger dexterity.
• Must be able to work in noisy environments created by guests, such as children yelling and music.
• Must be able to tolerate a hectic and busy work environment during peak hours.
• Must be able to work in a tight structure and be comfortable with heights.

Qualifications

• High school diploma or equivalent qualification required.
• Work weekends and holidays
• Able to work with children.
• Operate an iPad.
• Good communication skills, customer service skills, and conflict resolution skills
• Leadership skills
• Strong organizational skills
• Ability to make effective decisions in a fast-paced environment.
• Prioritizing guest satisfaction and continuously improving services.
• Demonstrating a commitment to safety and emergency preparedness.
• Work independently
• Read and write in English.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development and Sales

Industries

• Entertainment Providers

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Houston, TX