Park Assistant Manager

Kids Empire; Houston (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

A family entertainment company in Houston, Texas is seeking a Park Assistant Manager to oversee daily park operations. The role involves supervising staff, ensuring a safe environment for visitors, and addressing guest concerns. Candidates should have strong communication and leadership skills, as well as the ability to work with children and handle busy environments. This position requires a high school diploma and a commitment to guest satisfaction.

Qualifications

• Ability to work weekends and holidays.
• Able to work with children.
• Demonstrate a commitment to safety and emergency preparedness.
• Read and write in English.

Responsibilities

• Oversee daily operations ensuring guest satisfaction and safety.
• Supervise staff and implement operational procedures.
• Operate cash counter and process payments accurately.
• Monitor for unsafe hazards and enforce park rules.

Skills

Good communication skills

Customer service skills

Conflict resolution skills

Leadership skills

Strong organizational skills

Education

High school diploma or equivalent

Tools

iPad

Job description

Park Assistant Manager

Join to apply for the Park Assistant Manager role at Kids Empire.

As a Park Assistant Manager, you play a key role in overseeing the daily operations of the park, ensuring a safe, enjoyable, and efficient experience for visitors. Your responsibilities include supervising staff, implementing operational procedures, and maintaining high standards of customer service. Park Assistant Managers are the contact between guests and Kids Empire; they are responsible for ensuring guest satisfaction, resolving complaints, and addressing any questions or comments that guests may have while present at Kids Empire. Must interact with families and children of all ages.

Essential Job Functions

• Attending to guests as quickly as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Supervise employees to ensure they perform their job duties satisfactorily and achieve production goals.
• Assist the Park Manager with training, development, and auditing.
• Foster a positive and collaborative work environment among park staff.
• Audit schedules and request approvals from the Park Manager.
• Open and close the park using keys or a code.
• Communicate any guest or employee issues to the Park Manager.
• Operate the check-in process by having guests sign the liability waiver and provide guest information on an iPad.
• Operate the front cash counter for receiving payments, managing cash flow, and providing exact change.
• Process billing transactions accurately by verifying the amount displayed on the POS.
• Organize the refrigerator with drinks, snacks, chips, and ice cream.
• Check snack inventory and order snacks from specified vendors to replenish stock.
• Walk the floor regularly to monitor for unsafe hazards and confirm guests follow park rules.
• Clean restrooms and all park structures, tables, chairs, and playground structure.
• Schedule and coordinate family events and assist events to operate efficiently.
• Other duties as assigned.

Physical Demands

• Stand, walk, bend, twist constantly.
• Frequent bilateral hand movements.
• Good finger dexterity.
• Must be able to work in noisy environments created by guests, such as children yelling and music.
• Must tolerate a hectic and busy work environment during peak hours.
• Must work in a tight structure and be comfortable with heights.

Qualifications

• High school diploma or equivalent qualification required.
• Work weekends and holidays.
• Able to work with children.
• Operate an iPad.
• Good communication, customer service, and conflict resolution skills.
• Leadership skills.
• Strong organizational skills.
• Ability to make effective decisions in a fast‑paced environment.
• Prioritize guest satisfaction and continuously improve services.
• Demonstrate a commitment to safety and emergency preparedness.
• Work independently.
• Read and write in English.