Park Assistant Manager

Kids Empire; Farmington Hills (MI); On-site; USD 79,142 - 87,398; Full time

Job summary

A family entertainment company located in Farmington Hills, MI, is seeking a Park Assistant Manager to oversee daily park operations, supervise staff, and ensure a safe, enjoyable experience for guests. The ideal candidate will have strong communication and leadership skills, possess an ability to resolve conflicts, and work effectively in a fast-paced environment. This is a full-time position requiring a high school diploma and the willingness to work weekends and holidays.

Qualifications

• Able to work with children.
• Work weekends and holidays.
• Demonstrate a commitment to safety and emergency preparedness.
• Read and write in English.

Responsibilities

• Supervise employees to ensure they perform their job duties satisfactorily.
• Assist the Park Manager with training and development.
• Communicate guest or employee issues to the Park Manager.
• Monitor safety hazards and ensure guest compliance with rules.

Skills

Good communication skills

Customer service skills

Conflict resolution skills

Leadership skills

Strong organizational skills

Education

High school diploma or equivalent

Tools

iPad

Job description

Join to apply for the Park Assistant Manager role at Kids Empire

New Boston, MI $79,142.00-$87,398.00 4 weeks ago

OBJECTIVE
As a Park Assistant Manager, you play a key role in overseeing the daily operations of the park, ensuring a safe, enjoyable, and efficient experience for visitors. Your responsibilities include supervising staff, implementing operational procedures, and maintaining high standards of customer service. Park Assistant Managers are the contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction, resolving complaints, and addressing any questions or comments that guests may have while present at Kids Empire. Must interact with families and children of all ages.

Responsibilities

• Attending to guests as quickly as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Supervise employees to ensure they perform their job duties satisfactorily and achieve production goals.
• Assist the Park Manager with training, developing, and auditing.
• Foster a positive and collaborative work environment among park staff.
• Audit schedules and request needed approval from the Park Manager.
• Open and close the park via keys or a code.
• Communicate any guest or employee issues to the Park Manager.
• Operate the check‑in process with liability waivers and guest information using an iPad.
• Operate the front cash counter, manage cash flow, take payments by cash or card, and provide exact change.
• Operate billing transactions accurately by verifying amounts displayed on the POS.
• Organize the refrigerator with drinks, snacks, chips, and ice cream.
• Check snack inventory, reorder snacks from specified vendors to replenish stock.
• Walk the floor regularly to monitor safety hazards and ensure guests follow park attendance rules, regulations, and guidelines.
• Clean restrooms and sanitize all park structures, tables, chairs, and playground structures.
• Schedule and coordinate family events and assist events operate efficiently.
• Other duties as assigned.

Physical Demands

• Stand, walk, bend, twist constantly.
• Frequent bilateral hand movements.
• Good finger dexterity.
• Must be able to work in noisy environments created by guests, such as children yelling and music.
• Must tolerate a hectic and busy work environment during peak hours.
• Must be able to work in a tight structure and be comfortable with heights.

Qualifications

• High school diploma or equivalent qualification required.
• Work weekends and holidays.
• Able to work with children.
• Operate an iPad.
• Good communication skills, customer service skills, and conflict resolution skills.
• Leadership skills.
• Strong organizational skills.
• Ability to make effective decisions in a fast‑paced environment.
• Prioritize guest satisfaction and continuously improve services.
• Demonstrate a commitment to safety and emergency preparedness.
• Work independently.
• Read and write in English.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Business Development and Sales

Industries

Entertainment Providers

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