Park Assistant Manager

Kids Empire; Chandler (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

A family entertainment center in Chandler, Arizona is seeking a Park Assistant Manager to oversee daily operations, supervise staff, and ensure an enjoyable experience for guests. Responsibilities include training employees, handling guest inquiries, and managing operational tasks. Ideal candidates possess strong communication, leadership skills, and must be comfortable working in a busy, dynamic environment.

Qualifications

• Must be able to work with children.
• Able to work weekends and holidays.
• Ability to make effective decisions in a fast-paced environment.
• Must read and write in English.

Responsibilities

• Overseeing daily operations of the park.
• Supervising staff and ensuring customer satisfaction.
• Assisting with training and development of employees.
• Schedule and coordinate family events.

Skills

Good communication skills

Customer service skills

Conflict resolution skills

Leadership skills

Strong organizational skills

Education

High school diploma or equivalent qualification

Tools

iPad

Job description

Join to apply for the Park Assistant Manager role at Kids Empire.

Position Summary

As a Park Assistant Manager, you play a key role in overseeing the daily operations of the park, ensuring a safe, enjoyable, and efficient experience for visitors. Your responsibilities include supervising staff, implementing operational procedures, and maintaining high standards of customer service. Park Assistant Managers are the contact between guests and Kids Empire, responsible for ensuring guest satisfaction, resolving complaints, and addressing any questions or comments that guests may have while present at Kids Empire. Must interact with families and children of all ages.

Essential Job Functions

• Attending to guests as quickly as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Supervises employees to ensure they perform their job duties satisfactorily and achieve production goals.
• Assist the Park Manager with training, developing, and auditing.
• Foster a positive and collaborative work environment among park staff.
• Audit schedules and requests needed approval from the Park Manager.
• Opens and closes the park via using keys or a code.
• Communicate any guest or employee issues to the Park Manager.
• Operate the check-in process by having guests sign the liability waiver, guest information such as address, name, email address, phone number by having guest utilize an IPAD.
• Operate the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card (credit card / debit card), and providing exact change to the guest if the payment is made by cash.
• Operate the billing transactions accurately by verifying the amount displayed on the POS.
• Organize the refrigerator with drinks, snacks, chips, and ice cream.
• Check snack inventory is sufficient and order snacks from specified vendors to replenish stock.
• Walk the floor regularly to monitor there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines.
• Clean restrooms and all sanitize all park structures, tables, chairs, playground structure.
• Schedule and coordinate family events and assist events operate efficiently.
• Other duties as assigned.

Physical Demands

• Stand, walk, bend, twist constantly.
• Frequent bilateral hand movements.
• Good finger dexterity.
• Must be able to work in noisy environments created by guests, such as children yelling and music.
• Must be able to tolerate a hectic and busy work environment during peak hours.
• Must be able to work in a tight structure and be comfortable with heights.

Qualifications

• High school diploma or equivalent qualification required.
• Work weekends and holidays.
• Able to work with children.
• Operate an iPad.
• Good communication skills, customer service skills, and conflict resolution skills.
• Leadership skills.
• Strong organizational skills.
• Ability to make effective decisions in a fast-paced environment.
• Prioritizing guest satisfaction and continuously improving services.
• Demonstrating a commitment to safety and emergency preparedness.
• Work independently.
• Read and write in English.