Parent & Family Programs Lead - Orientation & Engagement

NODA; Logan (UT); Híbrido; USD 52.000 - 70.000; Jornada completa

Descripción de la vacante

Utah State University is seeking a well-organized Parent Orientation Program Coordinator to support Parent and Family Programs. You will coordinate communications, events, and engagement initiatives for families of prospective, incoming, and current students, serving as a key contact across the university system.

Responsibilities include developing programs, managing communications, supervising student staff, and collaborating with campus partners to enhance family engagement and student

Formación

• Bachelor's degree or equivalent combination of education and experience.
• Experience contributing to programs, projects, or communication plans.
• Ability to develop engaging parent and family initiatives.

Responsabilidades

• Coordinate and deliver parent and family programs across Utah State University.
• Develop and manage communications for parents via email, web, and platforms.
• Plan and execute parent and family events, including orientation.
• Serve as primary contact for parents, connecting families to campus resources.
• Collaborate with campus partners to create resources supporting student success.
• Maintain and update program content across websites and orientation systems.
• Use technology and data tools to monitor engagement and inform improvements.
• Assist with hiring, training, and supervision of student staff.
• Support sponsorship, partnerships and outreach to enhance engagement.
• Collect feedback to assess program effectiveness and drive improvements.
• Represent SOTS at university events and outreach activities.

Conocimientos

Communication with families

Program planning

Student development theory

Written and verbal communication

Educación

Bachelor's degree

Herramientas

CRM systems

ADG

CampusESP

Blackthorn

Descripción del empleo

Utah State University is seeking a highly organized and student-centered professional to join the Student Orientation and Transition Services (SOTS) team. The Parent Orientation Program Coordinator will support Parent and Family Programs at Utah State University by coordinating communications, events, and engagement initiatives for parents and supporters of prospective, incoming, and current students. This position serves as a key point of contact for families, helping them navigate the student experience while developing programs, managing communications, and collaborating with campus partners to enhance family engagement and student success. The Coordinator will assist with program logistics, technology platforms, student staff supervision, and continuous improvement efforts across parent and family initiatives. The Parent Orientation Coordinator will work with prospective and incoming parents, helping them through orientation and the transition to Utah State.

We are passionate about Utah State University, its land-grant mission, and helping students find their path to higher education. Our office centers its work around four core values: impact, growth, connection, and innovation. As a benefitted USU employee, you will receive: 14.2% of gross income paid to a retirement account, 13 paid holidays per year, 22 vacation days per year, 12 days of sick leave per year, excellent health and dental insurance, long-term and short-term disability insurance, and tuition reduction benefits. Explore the full list of benefits at https://www.usu.edu/hr/benefits/.

Responsibilities

• Coordinate and deliver parent and family programs, services, and engagement initiatives that support families of prospective, incoming, and current students across the Utah State University system.
• Develop, schedule, and manage communications for parents and supporters through email, web, and other communication platforms to ensure families receive timely and accurate information.
• Plan and execute parent and family events, including orientation programs, family engagement activities, and other university-sponsored initiatives.
• Serve as a primary point of contact for parents and supporters, responding to inquiries and connecting families with appropriate campus resources and services.
• Collaborate with university departments and campus partners to develop resources, communications, and programming that support student success and family engagement.
• Maintain and update program content across websites, communication platforms, and orientation systems to ensure information is current, accurate, and accessible.
• Utilize technology platforms and data tools to manage programs, monitor engagement, evaluate outcomes, and inform continuous improvement efforts.
• Assist with the hiring, training, supervision, and development of student employees supporting parent and family programs.
• Support sponsorship, partnership, and outreach efforts that enhance parent and family engagement opportunities.
• Collect and analyze feedback from families and campus stakeholders to identify needs, assess program effectiveness, and recommend improvements.
• Represent Student Orientation and Transition Services at university events, presentations, and outreach activities.
• Perform other duties and special projects as assigned.

Minimum Qualifications:

• Bachelor's degree andoneyear of progressively responsible related experienceor an equivalent combination of education and experience.
• Experiencecontributing toprograms, projects, or communication plans.

Preferred Qualifications:

• Experience with parent and family programs or a related field at an educational institution.
• Experiencemanaging communication strategies acrossdifferentpopulations.
• Experience with CRM systems, communication platforms, or orientation software (e.g., ADG, CampusESP, Blackthorn).

Knowledge, Skills, and Abilities:

• Skill in connecting authentically and communicating effectively with students and their families.
• Strong understanding of student development theory, onboarding best practices, and transition programming, with the ability to apply these concepts in designing effective support for various populations.
• Excellent written and verbal communication skills that support clear,accurate, and audience-appropriate messaging.
• Skill in communicating confidently and professionally with associate deans, faculty, administrators, and staff.
• Ability to process, recall, and accurately apply detailed technical information across varied scenarios.