PARCS Field Technician: Onsite & Remote Tech Support

Jobtailor; Los Angeles (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor in Los Angeles is seeking a seasoned Field Technician to deliver onsite and remote technical support for DESIGNA and PARCS systems. You will troubleshoot, service, and repair equipment, ensuring systems operate at peak performance and customer handoffs are smooth.

The role requires 5–7 years in field service, willingness to travel, a valid driver's license, and strong communication. You will install, configure, test new PARCS systems and provide training and reports to customers and

Qualifications

• Experience in technical service, field service, or equipment maintenance.
• 5–7 years' experience in a Field technician/ Support role
• Willingness to travel and perform onsite service work
• Valid Driver's License
• Experience with electrical and mechanical environments, as well as System application or network systems preferred

Responsibilities

• Provide onsite and remote technical support to DESIGNA customers
• Ensure contract customer systems are operating at optimal performance levels
• Perform service actions, troubleshooting, and repairs on equipment and systems
• Diagnose and resolve technical issues with machinery and PARCS systems
• Deliver high-quality customer service during all service interactions
• Assist with the installation, configuration, and testing of new PARCS systems
• Support initial system setup in collaboration with network teams and system engineers
• Ensure proper system functionality prior to customer handoff
• Perform preventative maintenance (PMs) and routine service tasks
• Conduct monthly Data PMs for contract customers in assigned regions
• Apply system upgrades, patches, and updates as required
• Provide basic training to customers on new and existing systems
• Ensure customers understand proper equipment usage and system functionality
• Maintain strong relationships to ensure ongoing customer satisfaction
• Document all work performed and produce detailed service reports
• Communicate effectively with Field Operations Managers, Supervisors, and technical teams
• Coordinate scheduling and service activities with internal teams
• Operate company vehicles and equipment in a safe and compliant manner
• Follow all company safety policies and procedures

Skills

Troubleshooting

Customer service

Teamwork

Tools

System Installation

System Configuration

Preventative Maintenance

Data PMs

System Upgrades

Technical Issue Diagnosis

Equipment Repair

Service Reporting

Onsite Service Work

Network Systems

Job description

Jobtailor in Los Angeles is seeking a seasoned Field Technician to deliver onsite and remote technical support for DESIGNA and PARCS systems. You will troubleshoot, service, and repair equipment, ensuring systems operate at peak performance and customer handoffs are smooth.

The role requires 5–7 years in field service, willingness to travel, a valid driver's license, and strong communication. You will install, configure, test new PARCS systems and provide training and reports to customers and