Parcel Operations & Customer Service Specialist

FedEx Group; Chicago (IL); On-site; USD 25,000 - 29,000; Full time

Job summary

FedEx Office in Chicago, IL is seeking a team member to coordinate inbound/outbound parcel activities within the center, receiving, processing, staging and delivering packages using an electronic tracking system with limited supervision.

The role requires proficiency with computer systems, strong customer service, physical ability to lift up to 75 pounds, and the ability to work with others on a fast-paced team; prior warehouse/hospitality experience preferred.

Qualifications

• High School Diploma or equivalent.
• Minimum 6 months of related experience (warehouse/hospitality preferred).
• Ability to lift 75 pounds and move heavy packages.

Responsibilities

• Coordinate shipping related services and activities.
• Maintain log of incoming/outgoing parcels.
• Provide customer service and problem solving with minimal supervision.
• Operate computer systems and tracking software.

Skills

Customer service

Teamwork

Problem solving

Effective communication

Education

High School Diploma

Job description

FedEx Office in Chicago, IL is seeking a team member to coordinate inbound/outbound parcel activities within the center, receiving, processing, staging and delivering packages using an electronic tracking system with limited supervision.

The role requires proficiency with computer systems, strong customer service, physical ability to lift up to 75 pounds, and the ability to work with others on a fast-paced team; prior warehouse/hospitality experience preferred.