Parcel Operations Specialist – Customer Service & Shipping

FedEx Office; Minneapolis (MN); On-site; USD 38,168 - 44,866; Full time

Job summary

FedEx Office in Minneapolis is seeking a team member to coordinate inbound and outbound parcel activities within the in-center parcel management operation. You will handle receiving, processing, staging, and delivering parcels using a tracking system and will interact with customers and internal teams.

The role requires proficiency with computer systems, physical stamina, and the ability to perform multiple tasks with limited supervision.

Qualifications

• High school diploma or equivalent required.
• Minimum six months of related experience (warehouse/hospitality preferred).
• Strong organizational and planning skills.
• Customer-focused with good communication and problem-solving abilities.
• Ability to learn new software quickly and work with minimal supervision.

Responsibilities

• Coordinate all shipping-related services and activities.
• Maintain log of incoming/outgoing parcels and prepare for pickup.
• Provide customer service and resolve issues with minimal supervision.
• Operate POS and handle shipping labels, pricing, and transactions.
• Assist in training center team members and support other duties as needed.

Skills

Customer service

Organization

Problem-solving

Communication skills

Teamwork

Attention to detail

Physical stamina

Ability to work under pressure

Proficiency with computer systems

Education

High School Diploma or equivalent

Tools

Proprietary software

Job description

FedEx Office in Minneapolis is seeking a team member to coordinate inbound and outbound parcel activities within the in-center parcel management operation. You will handle receiving, processing, staging, and delivering parcels using a tracking system and will interact with customers and internal teams.

The role requires proficiency with computer systems, physical stamina, and the ability to perform multiple tasks with limited supervision.