Parcel Operations & Customer Care Specialist

FedEx Office; Chicago (IL); On-site; USD 25,000 - 30,000; Full time

Job summary

FedEx Office in Chicago is seeking a team member to coordinate inbound and outbound package activities within the in-center parcel management operation. The role involves receiving, processing, staging, and delivering packages using an electronic tracking system with limited supervision.

You will interact with customers and venue staff, handle packaging, shipping methods, and related duties. The position requires physical ability to move heavy packages and operate various center functions, with

Qualifications

• High School Diploma or equivalent required.
• Minimum six months of related experience preferred (Warehouse and/or Hospitality).
• Proficiency with computer systems and ability to learn new software quickly.

Responsibilities

• Coordinate inbound/outbound package activities and maintain logs for all parcels.
• Utilize proprietary software and equipment to perform required tasks; operate mobile equipment where applicable.
• Provide customer service and assist with shipping methods, pricing, and packaging services.

Skills

Strong problem solving

Education

High School Diploma

Job description

FedEx Office in Chicago is seeking a team member to coordinate inbound and outbound package activities within the in-center parcel management operation. The role involves receiving, processing, staging, and delivering packages using an electronic tracking system with limited supervision.

You will interact with customers and venue staff, handle packaging, shipping methods, and related duties. The position requires physical ability to move heavy packages and operate various center functions, with