Parcel Carrier Performance & Claims Specialist

Fagron Nederland BV; Wichita (KS); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with company match

Health, vision and dental insurance

Health Savings Account (HSA)

Paid time off

Job summary

Fagron US is seeking a Carrier Performance Specialist to manage and optimize parcel shipping operations with UPS and FedEx, focusing on performance from dispatch to delivery. You will drive cost savings, ensure compliance with carrier agreements, and act as the primary liaison with carriers to improve service and accuracy.

The role includes auditing invoices, recovering overcharges, managing claims, and supporting negotiations with performance data and recovery metrics.

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business, Finance, or related field preferred.
• 3+ years of experience in transportation, parcel operations, logistics, carrier management, or freight auditing.
• Experience working directly with UPS and FedEx shipping platforms and claims processes.
• Strong understanding of parcel transportation contracts, service guarantees, and carrier billing practices.
• Proficiency in Microsoft Excel and transportation reporting tools.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and negotiation skills.
• Ability to manage multiple priorities and work independently.

Responsibilities

• Monitor daily UPS and FedEx shipments to ensure on-time delivery performance.
• Communicate shipment issues and resolutions internally to customer service, sales, and operations teams as needed.
• Ensure carriers adhere to negotiated service agreements and contractual commitments.
• Audit invoices and shipping activity to verify contracted pricing, service guarantees, and accessorial charges.
• Identify and recover overcharges, billing discrepancies, and service failures.
• Manage all claims related to late deliveries, damaged shipments, lost packages, and billing disputes.
• Prepare and submit claims documentation to UPS and FedEx in accordance with carrier requirements and timelines.
• Track claims through resolution and ensure timely reimbursement or credit recovery.
• Escalate recurring service issues and work collaboratively with carriers to implement corrective actions.
• Support carrier negotiations by providing performance data and recovery metrics.
• Partner with Procurement Lead, Operations, Customer Service, Finance, and Sales to improve the overall customer delivery experience.

Job description

Fagron US is seeking a Carrier Performance Specialist to manage and optimize parcel shipping operations with UPS and FedEx, focusing on performance from dispatch to delivery. You will drive cost savings, ensure compliance with carrier agreements, and act as the primary liaison with carriers to improve service and accuracy.

The role includes auditing invoices, recovering overcharges, managing claims, and supporting negotiations with performance data and recovery metrics.