Parcel Carrier Performance & Cost Recovery Specialist

Fagron Sterile Services US (FSS); Wichita (KS); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) with company match

Medical, Vision, and Dental

Health Savings Account (HSA)

Paid time off

Job summary

Fagron Sterile Services US (FSS) in Wichita, KS seeks a Carrier Performance Specialist to optimize parcel shipping with UPS and FedEx, monitor on-time delivery, and drive cost savings while ensuring carrier compliance.

This role partners with operations, customer service, finance, and procurement to improve the delivery experience, audit invoices, recover overcharges, and manage all shipping-related claims.

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business, Finance, or related field preferred.
• 3+ years of experience in transportation, parcel operations, logistics, carrier management, or freight auditing.
• Experience working directly with UPS and FedEx shipping platforms and claims processes.
• Proficiency in Microsoft Excel and transportation reporting tools.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and negotiation skills.
• Ability to manage multiple priorities and work independently.

Responsibilities

• Monitor daily UPS and FedEx shipments to ensure on-time delivery performance.
• Audit invoices and shipping activity to verify contracted pricing, service guarantees, and accessorial charges.
• Identify and recover overcharges, billing discrepancies, and service failures.
• Manage all claims related to late deliveries, damaged shipments, lost packages, and billing disputes.
• Prepare and submit claims documentation to UPS and FedEx in accordance with carrier requirements and timelines.
• Track claims through resolution and ensure timely reimbursement or credit recovery.
• Escalate recurring service issues and work collaboratively with carriers to implement corrective actions.
• Support carrier negotiations by providing performance data and recovery metrics.
• Partner with Procurement Lead, Operations, Customer Service, Finance, and Sales to improve the overall customer delivery experience.

Skills

Analytical thinking

Organizational skills

Problem-solving

Communication skills

Negotiation skills

Time management

Education

Bachelor's degree in Supply Chain, Logistics, Business, Finance, or related field

Tools

Microsoft Excel

UPS shipping platform

FedEx shipping platform

Job description

Fagron Sterile Services US (FSS) in Wichita, KS seeks a Carrier Performance Specialist to optimize parcel shipping with UPS and FedEx, monitor on-time delivery, and drive cost savings while ensuring carrier compliance.

This role partners with operations, customer service, finance, and procurement to improve the delivery experience, audit invoices, recover overcharges, and manage all shipping-related claims.