Carrier Manager – Americas

Jobtailor; Austin (TX); On-site; USD 150,000 - 230,000; Full time

Job summary

Jobtailor seeks an experienced Carrier Management leader to own strategic and operational relationships across the Americas. You will drive negotiations, monitor performance, and lead escalations to protect service quality and cost efficiency.

The role requires 7–12 years in logistics, with strong analytics and stakeholder management skills, in a fast-paced environment. Based in Austin, TX with VP-level process ownership.

Qualifications

• 7–12 years in carrier management or related logistics roles.
• Experience with FedEx, UPS, DHL or comparable carriers and ecommerce infra.
• Strong negotiation capability and analytical judgment.

Responsibilities

• Own strategic and operational carrier relationships across the Americas portfolio.
• Lead negotiations on rates, surcharges, service commitments, and contract terms.
• Run quarterly business reviews and regular carrier-performance reviews.
• Monitor service, transit, and cost performance across key lanes.
• Lead major carrier escalations and drive corrective action.

Skills

Carrier Management

Negotiation

Analytical Judgement

Cross-Border Logistics

Performance Monitoring

Stakeholder Management

Carrier Relationship Management

Contract Negotiation

Data Reporting

Tools

Logistics Software

Ecommerce Infrastructure

Job description

• Own strategic and operational carrier relationships across the Americas portfolio
• Lead negotiations on rates, surcharges, service commitments, and contract terms
• Run quarterly business reviews and regular carrier-performance reviews
• Monitor service, transit, and cost performance across key lanes and merchants
• Lead major carrier escalations and drive corrective action
• Support Sales and Account Management on complex merchant opportunities
• Recommend routing, carrier, and commercial changes based on performance and economics
• Build disciplined internal reporting on carrier health and risk
• Work closely with Operations, Product, and Finance on carrier-linked issues and decisions
• Remove carrier firefighting from the VP layer and create commercial ownership of carrier performance across the Americas

Requirements

• 7–12 years in carrier management, parcel, cross-border logistics, or related fields
• Experience with FedEx, UPS, DHL, or comparable carrier and ecommerce infrastructure businesses
• Strong negotiation capability
• Strong analytical judgement
• Ability to operate credibly with carriers, commercial teams, and senior leadership

Core Competencies

Demonstrates expertise in carrier management and logistics, with a strong focus on negotiation, analytical judgment, and performance monitoring. Capable of building strategic relationships and driving operational improvements across carrier networks.

Highest-signal resume keywords

• Carrier Management
• Negotiation Capability
• Analytical Judgment
• Performance Monitoring
• Cross-Border Logistics

Hard Skills

• Carrier Relationship Management
• Contract Negotiation
• Performance Analysis
• Operational Strategy
• Data Reporting

Soft Skills

• Leadership
• Collaboration
• Communication

Industry Keywords

• FedEx
• UPS
• DHL
• Parcel Logistics
• Service Commitments

Tools & Technologies

• Ecommerce Infrastructure
• Logistics Software