Carrier Performance Specialist

Fagron Sterile Services US (FSS); Wichita (KS); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) with company match

Medical, Vision, and Dental

Health Savings Account (HSA)

Paid time off

Job summary

Fagron Sterile Services US (FSS) in Wichita, KS seeks a Carrier Performance Specialist to optimize parcel shipping with UPS and FedEx, monitor on-time delivery, and drive cost savings while ensuring carrier compliance.

This role partners with operations, customer service, finance, and procurement to improve the delivery experience, audit invoices, recover overcharges, and manage all shipping-related claims.

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business, Finance, or related field preferred.
• 3+ years of experience in transportation, parcel operations, logistics, carrier management, or freight auditing.
• Experience working directly with UPS and FedEx shipping platforms and claims processes.
• Proficiency in Microsoft Excel and transportation reporting tools.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and negotiation skills.
• Ability to manage multiple priorities and work independently.

Responsibilities

• Monitor daily UPS and FedEx shipments to ensure on-time delivery performance.
• Audit invoices and shipping activity to verify contracted pricing, service guarantees, and accessorial charges.
• Identify and recover overcharges, billing discrepancies, and service failures.
• Manage all claims related to late deliveries, damaged shipments, lost packages, and billing disputes.
• Prepare and submit claims documentation to UPS and FedEx in accordance with carrier requirements and timelines.
• Track claims through resolution and ensure timely reimbursement or credit recovery.
• Escalate recurring service issues and work collaboratively with carriers to implement corrective actions.
• Support carrier negotiations by providing performance data and recovery metrics.
• Partner with Procurement Lead, Operations, Customer Service, Finance, and Sales to improve the overall customer delivery experience.

Skills

Analytical thinking

Organizational skills

Problem-solving

Communication skills

Negotiation skills

Time management

Education

Bachelor's degree in Supply Chain, Logistics, Business, Finance, or related field

Tools

Microsoft Excel

UPS shipping platform

FedEx shipping platform

Job description

Who We Are

Since 1990, we've grown into a global leader in personalized medicine.

Today, our +5,000 energetic employees are based in +80 locations in Europe, North America, South America, Africa and Asia-Pacific and are working together to support over 200,000 customers worldwide.

From compounding and natural products to software, equipment, and genomics we deliver smart, ready-to-use solutions that make healthcare better.

We're passionate, science-driven, and always looking for new ways to improve lives.

Explore your future at Fagron Career Site.

About The Job

The Carrier Performance Specialist is responsible for managing and optimizing the company's parcel shipping operations with a primary focus on UPS and FedEx performance. This role monitors shipments from dispatch through delivery, ensures compliance with carrier agreements and service commitments, identifies opportunities for cost recovery, and manages all claims related to late deliveries, damaged shipments, and service failures. The position serves as the primary liaison between the company and parcel carriers, driving accountability, improving customer experience, and maximizing transportation cost savings.

Key Responsibilities

• Monitor daily UPS and FedEx shipments to ensure on-time delivery performance.
• Communicate shipment issues and resolutions internally to customer service, sales, and operations teams as needed.
• Ensure carriers adhere to negotiated service agreements and contractual commitments.
• Audit invoices and shipping activity to verify contracted pricing, service guarantees, and accessorial charges.
• Identify and recover overcharges, billing discrepancies, and service failures.
• Manage all claims related to late deliveries, damaged shipments, lost packages, and billing disputes.
• Prepare and submit claims documentation to UPS and FedEx in accordance with carrier requirements and timelines.
• Track claims through resolution and ensure timely reimbursement or credit recovery.
• Escalate recurring service issues and work collaboratively with carriers to implement corrective actions.
• Support carrier negotiations by providing performance data and recovery metrics.
• Partner with Procurement Lead, Operations, Customer Service, Finance, and Sales to improve the overall customer delivery experience.

Basic Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business, Finance, or related field preferred.
• 3+ years of experience in transportation, parcel operations, logistics, carrier management, or freight auditing.
• Experience working directly with UPS and FedEx shipping platforms and claims processes.
• Strong understanding of parcel transportation contracts, service guarantees, and carrier billing practices.
• Proficiency in Microsoft Excel and transportation reporting tools.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and negotiation skills.
• Ability to manage multiple priorities and work independently.

What's on Offer?

Fagron offers its associates competitive salaries and a wide range of benefits including a 401(k) plan with a company matching contribution; medical, vision and dental; health savings account (HSA); holiday/paid time off.

• 401(k) plan with a company matching contribution.
• medical, vision and dental.
• health savings account (HSA).
• holiday/paid time off.

Ready For The Challenge?

We're proud to be an equal opportunity employer. Diversity makes us stronger, and we're committed to creating an inclusive workplace where everyone feels welcome.

Fagron US is committed to creating a diverse e