Parcel Performance & Cost Recovery Specialist

Fagron; Wichita (KS); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) plan with company matching

Medical, vision and dental insurance

Health savings account (HSA)

Job summary

Fagron is seeking a Carrier Performance Specialist to optimize parcel shipping, focusing on UPS and FedEx performance. You will manage shipments, ensure contract compliance, and drive cost savings while handling all related claims.

You will coordinate with Procurement, Operations, CS, Finance, and Sales to enhance delivery reliability and customer experience, with a strong emphasis on data-driven performance improvements.

Qualifications

• Bachelor's degree or higher in supply chain, logistics, business, finance, or related field.
• 3+ years of experience in transportation, parcel operations, logistics, carrier management, or freight auditing.
• Experience with UPS and FedEx shipping platforms and claims processes.
• Strong understanding of parcel contracts, service guarantees, and carrier billing practices.
• Proficiency in Excel and transportation reporting tools.

Responsibilities

• Monitor daily UPS and FedEx shipments to ensure on-time delivery performance.
• Communicate shipment issues and resolutions to CS, sales, and operations teams.
• Ensure carriers adhere to negotiated service agreements and pricing.
• Audit invoices and shipping activity for contracted pricing and accessorial charges.
• Identify and recover overcharges, billing discrepancies, and service failures.
• Manage all claims related to late deliveries, damaged shipments, and billing disputes.
• Prepare and submit claims documentation to UPS and FedEx on time.
• Track claims through resolution and ensure reimbursement or credit recovery.
• Escalate recurring issues and work with carriers on corrective actions.
• Support carrier negotiations by providing performance data and recovery metrics.
• Collaborate with Procurement, Operations, CS, Finance, and Sales to improve delivery experience.

Skills

Excel proficiency

Carrier management

Data analysis

Negotiation skills

Communication skills

Problem solving

Education

Bachelor's degree in Supply Chain, Logistics, Business, Finance, or related field

Tools

UPS platform

FedEx platform

Job description

Fagron is seeking a Carrier Performance Specialist to optimize parcel shipping, focusing on UPS and FedEx performance. You will manage shipments, ensure contract compliance, and drive cost savings while handling all related claims.

You will coordinate with Procurement, Operations, CS, Finance, and Sales to enhance delivery reliability and customer experience, with a strong emphasis on data-driven performance improvements.