Paratransit Routing & Dispatch Specialist

Inktel Contact Center Solutions; Town of Florida (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Short/Long term disability

Life insurance

Personal time off

Educational assistance

401K plan

Job summary

A leading contact center solutions provider in New York is seeking a Scheduler/Dispatch Agent to analyze passenger riding patterns and adjust routing strategies. This role requires a strong focus on service, responsibility, and teamwork. Candidates should have high school education and prior scheduling experience is preferred. The position offers a competitive salary and benefits package, ensuring a rewarding work environment while collaborating with a committed team.

Qualifications

• Proven track record of STRIVE values: Service, Responsibility, Integrity, Versatility.
• Prior scheduling experience in paratransit or messenger environment preferred.
• Ability to analyze historical route information and adjust parameters.

Responsibilities

• Construct daily vehicle routes for passenger pickups and drop-offs.
• Analyze travel patterns for scheduling efficiencies.
• Communicate effectively with management regarding objectives.
• Organize activities for cost-effective and timely performance.

Skills

Service

Responsibility

Integrity

Versatility

Resourcefulness

Strong desire to help

Positive outlook

Team player

Driven by results

Dependable

Curious and quick learner

Multitasking ability

Education

High School Diploma

Job description

A leading contact center solutions provider in New York is seeking a Scheduler/Dispatch Agent to analyze passenger riding patterns and adjust routing strategies. This role requires a strong focus on service, responsibility, and teamwork. Candidates should have high school education and prior scheduling experience is preferred. The position offers a competitive salary and benefits package, ensuring a rewarding work environment while collaborating with a committed team.