Transit Scheduler | Customer-Centric Dispatch Pro

Transdev North America; New Carrollton (MD); On-site; USD 30,307 - 53,602; Full time

Benefits offered by this job

Competitive pay

Union benefits

Paid time off

Career growth opportunities

Job summary

Transdev North America in New Carrollton, MD is hiring a Scheduler to intercept customer calls and schedule transportation, focusing on safety and excellent service.

The position offers a unionized pay scale ($22.00–$38.91/hour), comprehensive benefits, paid time off, and opportunities for career advancement. Strong communication and computer skills are required, with the ability to work flexible shifts.

Qualifications

• High school diploma or GED required.
• 2 years reservationist or customer service experience.
• Computer literate.
• Excellent communication and listening skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Responsibilities

• Manage daily schedules to balance productivity, efficiency, and customer service standards.
• Review trip schedules for inefficiencies or policy violations and make adjustments to resolve these issues.
• Schedule transfer trips, subscription trips, and unscheduled trip requests to appropriate runs or non-dedicated providers.
• Oversee the nightly manifesting and reporting process, ensuring accuracy and timeliness.
• Verify data for completed manifests to support monthly reporting requirements.
• Provide support to Customer Service Representatives (CSRs) on trip scheduling and related inquiries.
• Collaborate with OCC staff to address scheduling challenges and improve service delivery.
• Contact customers during the scheduling process, when appropriate, to negotiate pickup windows to optimize service efficiency.
• Perform additional responsibilities as assigned to support overall scheduling operations.

Skills

Customer service

Communication

Flexibility

DOT regulations

Education

High school diploma or GED

Tools

Computer literate

Job description

Transdev North America in New Carrollton, MD is hiring a Scheduler to intercept customer calls and schedule transportation, focusing on safety and excellent service.

The position offers a unionized pay scale ($22.00–$38.91/hour), comprehensive benefits, paid time off, and opportunities for career advancement. Strong communication and computer skills are required, with the ability to work flexible shifts.