Paratransit Reservations Specialist

MV Transportation; Taunton (MA); On-site; USD 36,000 - 45,000; Full time

Job summary

MV Transportation in Taunton, MA is seeking a Reservationist to take passenger trip reservations, collect all necessary data, and schedule trips efficiently.

Responsibilities include answering calls, providing system information, entering passenger data, coordinating with scheduling and operations, and maintaining accurate records while upholding safety and customer service standards.

Qualifications

• High School diploma or equivalent.
• Excellent verbal and written communication skills.
• Telephone speaking and/or call center experience.
• Experience in paratransit scheduling using Trapeze PASS is preferred.
• Able to work in a fast-paced environment and maintain attendance.

Responsibilities

• Answer passenger calls and collect trip information for the required time period.
• Provide system information to current, new, and potential passengers for access and use.
• Complete data entry of passenger files and trip requests, negotiating times when needed.
• Give follow-up calls to passengers as required by schedule changes.
• Communicate cancellations to scheduling, dispatch, or operations staff.
• Maintain up-to-date passenger records and relevant data fields.
• Keep a safe work area and focus on safety to minimize injuries.
• Maintain accurate records and filing systems.
• Coordinate with operations staff regarding scheduling or passenger issues.
• Handle multiple tasks accurately and retain a professional demeanor.

Skills

Verbal communication

Written communication

Multitasking

Education

High School diploma or equivalent

Tools

Trapeze PASS

Job description

MV Transportation in Taunton, MA is seeking a Reservationist to take passenger trip reservations, collect all necessary data, and schedule trips efficiently.

Responsibilities include answering calls, providing system information, entering passenger data, coordinating with scheduling and operations, and maintaining accurate records while upholding safety and customer service standards.