Bilingual Reservations Specialist (EN/ES)

MV Transportation; El Paso (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

MV Transportation is seeking a Reservationist to accept trip reservations from eligible passengers, collecting all necessary data required to schedule trips accordingly.

Responsibilities include answering passenger calls, providing information on accessing the transportation service, and completing data entry for trip requests. The role emphasizes accuracy, safety, and excellent customer service, with bilingual English/Spanish preferred.

Qualifications

• Strong computer and customer service skills in a fast-paced environment.
• Data entry experience and familiarity with Windows-based systems and MS Office.
• Experience in para-transit scheduling systems preferred.
• Able to read, write, and speak English clearly; good Spanish language skills required.

Responsibilities

• Answer passenger calls collecting all necessary trip information for the permissible time period.
• Provide system information for current and new passengers on accessing the transportation service.
• Complete data entry of passenger file information and for specific trip requests.
• Provide feedback to passengers via follow-up calls as needed.
• Communicate passenger cancellations to scheduling, dispatch, or vehicle operations.
• Maintain up-to-date passenger records in the customer database.
• Communicate effectively with operations staff regarding scheduling or passenger issues.

Skills

Computer skills

Customer service

Data entry

Bilingual English/Spanish

Tools

Windows

Microsoft Office

Para-transit scheduling systems

Multi-line phone systems

Job description

MV Transportation is seeking a Reservationist to accept trip reservations from eligible passengers, collecting all necessary data required to schedule trips accordingly.

Responsibilities include answering passenger calls, providing information on accessing the transportation service, and completing data entry for trip requests. The role emphasizes accuracy, safety, and excellent customer service, with bilingual English/Spanish preferred.