Transit Reservations Specialist — Friendly, Efficient Scheduling

Transdev North America; Quincy (MA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Vacation 2 weeks

Sick days 5

Holidays 12 days

401(k) retirement plan

Medical, dental and vision insurance

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev North America in Quincy, MA is hiring an in-person Reservationist to intercept customer calls and schedule transportation. You will follow a scripted process to book trips, verify eligibility, and ensure accurate service area coverage.

The role requires interpersonal skills, a high school diploma, and 2 years of reservation or customer service experience. DOT drug testing may apply and shifts are flexible to meet operational needs.

Qualifications

• High school diploma or equivalent, such as GED, required.
• 2 years reservationist or customer service experience preferred.
• Computer literate.
• Excellent communication and listening skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Responsibilities

• Answering phone calls, obtaining all required customer information and desired pick-up and drop-off times and locations.
• Following the established script to ensure proper trip bookings.
• Checking eligibility status of customer and trip(s) being requested.
• Verifying that trips are within the service area using available tools.
• Responding to trip confirmation requests and requests to cancel or reschedule trips for next-day service.
• Responding to “Where’s my Ride” inquiries if this task is assigned to Reservations, the required information in the system appears to be up-to-date, and there are no obvious issues.
• Transferring same-day requests to cancel or reschedule trips and trip status calls to Dispatch as required by established procedures.
• Working with dispatchers and schedulers to resolve any issues, including recording of denials.
• Other duties as required.

Skills

Customer service

Communication

Flexibility

DOT compliance

Education

High school diploma or GED

Tools

Computer literate

Job description

Transdev North America in Quincy, MA is hiring an in-person Reservationist to intercept customer calls and schedule transportation. You will follow a scripted process to book trips, verify eligibility, and ensure accurate service area coverage.

The role requires interpersonal skills, a high school diploma, and 2 years of reservation or customer service experience. DOT drug testing may apply and shifts are flexible to meet operational needs.