Manager, Operations

MTM Health; Austin (TX); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental/Vision

401(k) match

PTO & holidays

Maternity/Paternity leave

Casual dress

Tuition reimbursement

MTM perks

Mentoring opportunities

Job summary

MTM Transit is seeking a Manager of Operations in Austin, TX to lead and develop the operations team, including drivers, dispatchers, and maintenance staff. You will implement short- and long-term strategies to meet contractual requirements while ensuring safety and quality of service for passengers.

The role requires 4+ years in transit management, a Bachelor’s degree or equivalent, and a track record of customer-focused leadership.

Qualifications

• Bachelor’s degree (or equivalent) in a related field.
• 4+ years of transit management experience in a large location.
• Experience with seniors or persons with disabilities.
• Experience supervising hourly personnel in passenger transport.

Responsibilities

• Oversee drivers, dispatchers and operations staff for safe, efficient performance.
• Conduct monthly safety meetings and drive training updates.
• Train and update policies, procedures and safety guidelines.
• Perform driver evaluations per contract and ADA/DOT/FTA requirements.
• Communicate with the client regularly to maintain a productive relationship.
• Take on additional duties as assigned or required.
• Monitor direct reports and provide coaching and guidance.

Skills

Problem solving

Discipline

Safety training

Map reading

Radio comms

Data analytics

ADA/DOT/FTA

Confidentiality

Attendance

Education

High School Diploma or GED

Bachelor’s Degree or equivalent

Job description

Make a Difference

At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

What will your job look like?

The Manager, Operations will play a key role in the management, training, and development of staff and implementation of short and long-term strategic processes. The Manager, Operations will oversee all aspects of the operations staff, primarily the drivers, maintenance, and dispatch staff to ensure that the daily operations and needs of the client are effective, efficient, and are completed based on contractual requirements. The Manager, Operations will strive to ensure the safest and highest quality transportation experience for our passengers while operating within the budget of the contract.

This position will be onsite daily at our Austin, Texas location

What you’ll do:

• Oversight of Drivers, Dispatchers, and operations employees and their daily performance, to ensure safe, efficient, effective operation, including scheduling, expenditures, attendance and discipline
• Perform monthly Safety meetings
• Training, retraining and updates to policies, procedures and safety guidelines
• Perform Driver evaluations as required by contract, as well as ADA, DOT, and FTA requirements
• Communicate regularly with client to ensure positive productive relationship, and to assist them with updates, information, and system upgrades as needed
• Perform additional duties as assigned or required
• Monitor performance of direct reports and provide coaching and guidance

What you’ll need:

Experience, Education & Certifications:

• High School Diploma or GED
• Bachelor’s Degree (or equivalent combination of education and experience) in a related field
• 4+ years of recent [within the last 8 years] Transit management experience within a large location
• Previous experience working with senior citizens or persons with disabilities
• Experience supervising hourly personnel in a passenger transportation environment
• Experience training in a classroom and behind the wheel setting
• Must possess a valid driver’s license

Skills:

• Strong problem-solving skills
• Ability to understand and administer discipline
• Knowledge of basic safety and training procedures
• Map reading, two-way radio communication and driving experience preferably in a demand responsive service environment
• Capabilities as it relates to data analytics preferred
• Thorough knowledge of ADA, DOT, FTA regulations preferred
• Ability to maintain high level of confidentiality
• Regular attendance is required

Even Better if you have:

• Previous management experience in the Paratransit or livery industries preferred

What’s in it for you:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Salary Min: $95,000

Salary Max: $110,000

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.