Paratransit Operations Lead - Assistant General Manager

MPC Bus Corp; Hasbrouck Heights (NJ); On-site; USD 120,000 - 140,000; Full time

Job summary

First Student in Hasbrouck Heights, NJ, is seeking an Assistant General Manager to support the General Manager and oversee daily paratransit service. This role involves coordinating operations, addressing issues, and ensuring service standards while working on contract requirements.

You will lead teams across operations and customer service, focus on staffing, training, safety, and regulatory compliance, and play a key part in improving performance and passenger satisfaction.

Qualifications

• At least five years of supervisory or management experience in transportation.
• Experience in transportation operations, supervision, customer service, scheduling, and dispatch.
• Familiarity with fleet operations, regulatory compliance, and personnel management.
• Ability to make sound decisions and communicate clearly with staff and leadership.

Responsibilities

• Direct daily transportation operations including scheduling, dispatch, and service delivery.
• Supervise employees across operations and customer service.
• Coordinate with maintenance and safety teams on vehicle availability.
• Respond to service issues and resolve passenger concerns.
• Monitor performance and implement needed improvements.
• Support staffing, training, and employee management.
• Ensure operations meet contract requirements and transportation regulations.

Skills

Transportation operations management

People supervision

Customer service orientation

Scheduling & dispatch

Regulatory compliance

Decision making

Job description

First Student in Hasbrouck Heights, NJ, is seeking an Assistant General Manager to support the General Manager and oversee daily paratransit service. This role involves coordinating operations, addressing issues, and ensuring service standards while working on contract requirements.

You will lead teams across operations and customer service, focus on staffing, training, safety, and regulatory compliance, and play a key part in improving performance and passenger satisfaction.