Paratransit Operations Leader — Safety & Service Excellence

MPC Bus Corp; Cranford (NJ); On-site; USD 95,000 - 105,000; Full time

Job summary

First Student is seeking a Paratransit General Manager in Cranford, NJ to lead daily paratransit operations, ensure safety and reliability, and manage contractual and regulatory requirements. You will collaborate with the customer and internal teams to exceed service expectations and contractual obligations.

The role emphasizes leadership of location leadership and frontline staff, workforce planning, and strong financial oversight to drive performance and customer satisfaction.

Qualifications

• 5+ years of transportation, paratransit, transit, or related operational leadership experience.
• Experience managing a contract-based transportation operation preferred.
• Knowledge of ADA requirements and demand-response or paratransit operations.
• Demonstrated experience leading large teams and managing staffing, employee performance, and labor-related issues.
• Experience with collective bargaining, union environments, or union labor relations a plus.
• Strong financial and operational management skills.
• Strong communication, leadership, problem-solving, and customer relationship skills.
• Valid driver's license required.
• CDL or ability to obtain appropriate licensing may be required based on location and operational needs.

Responsibilities

• Lead daily paratransit operations and ensure safe, reliable, and efficient service.
• Maintain compliance with contractual requirements, company policies, ADA requirements, and applicable federal, state, and local regulations.
• Build and maintain a strong working relationship with the customer and serve as a primary point of contact for operational matters.
• Lead, coach, and develop location leadership and frontline employees.
• Oversee staffing levels, scheduling, employee performance, attendance, and workforce planning.
• Monitor operational performance and implement corrective actions when service or performance expectations are not being met.
• Maintain a strong safety culture and ensure established safety processes and procedures are followed.
• Partner with Safety, Maintenance, Human Resources, Recruiting, Finance, and other support functions.
• Manage location financial performance, including labor, operating expenses, productivity, and budget performance.
• Identify opportunities to improve service quality, efficiency, employee engagement, and customer satisfaction.

Skills

Leadership

Customer relationship

Communication

Problem solving

Safety awareness

Driver's license

Job description

First Student is seeking a Paratransit General Manager in Cranford, NJ to lead daily paratransit operations, ensure safety and reliability, and manage contractual and regulatory requirements. You will collaborate with the customer and internal teams to exceed service expectations and contractual obligations.

The role emphasizes leadership of location leadership and frontline staff, workforce planning, and strong financial oversight to drive performance and customer satisfaction.