Paratransit Assistant General Manager

MPC Bus Corp; Hasbrouck Heights (NJ); On-site; USD 120,000 - 140,000; Full time

Job summary

First Student in Hasbrouck Heights, NJ, is seeking an Assistant General Manager to support the General Manager and oversee daily paratransit service. This role involves coordinating operations, addressing issues, and ensuring service standards while working on contract requirements.

You will lead teams across operations and customer service, focus on staffing, training, safety, and regulatory compliance, and play a key part in improving performance and passenger satisfaction.

Qualifications

• At least five years of supervisory or management experience in transportation.
• Experience in transportation operations, supervision, customer service, scheduling, and dispatch.
• Familiarity with fleet operations, regulatory compliance, and personnel management.
• Ability to make sound decisions and communicate clearly with staff and leadership.

Responsibilities

• Direct daily transportation operations including scheduling, dispatch, and service delivery.
• Supervise employees across operations and customer service.
• Coordinate with maintenance and safety teams on vehicle availability.
• Respond to service issues and resolve passenger concerns.
• Monitor performance and implement needed improvements.
• Support staffing, training, and employee management.
• Ensure operations meet contract requirements and transportation regulations.

Skills

Transportation operations management

People supervision

Customer service orientation

Scheduling & dispatch

Regulatory compliance

Decision making

Job description

Assistant General Manager Open to internal and external applicants Pay: $120,000 - $140,000 based on experience Why First Student? Good paratransit service depends on people who can keep the daily operation moving and solve problems as they arise. This role will help lead our New Jersey Transit location in Hasbrouck Heights.

What We Offer

An opportunity to work with and lead employees across the entire scope of our paratransit operations.

About the Role

As Assistant General Manager, you’ll support the General Manager and help oversee daily service. You’ll work with operational teams to address issues, maintain service standards, and meet program requirements. This opening is tied to a pending contract award.

What You’ll Do

• Help direct daily transportation operations, including scheduling, dispatch, and service delivery.
• Supervise and support employees across operations and customer service.
• Work with maintenance and safety teams to address vehicle availability and operational concerns.
• Respond to service issues and help resolve passenger and customer concerns.
• Monitor performance and follow through on needed improvements.
• Support staffing, training, and employee management.
• Help ensure operations meet contract requirements and applicable transportation regulations.

What You’ll Bring

• At least five years of progressively responsible supervisory or management experience in community transportation, paratransit, demand-response service, public transportation, logistics, fleet management, or a closely related field.
• Experience in transportation operations, employee supervision, customer service, scheduling, and dispatch.
• Familiarity with fleet operations, regulatory compliance, and personnel management.
• The ability to make sound decisions and communicate clearly with employees and leadership.

Why Join Our Team?

You’ll be close to the daily work and have room to make practical improvements that passengers and employees can feel.

Language Requirement

Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English. First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer. In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

MISSION

Provide unmatched care and the safest ride to school, so when students arrive, they start and end their day with an exceptional experience and are ready to achieve their full potential.

FOCUS ON SAFETY

Safety is at the heart of everything we do

CARE FOR OUR STUDENTS

Ensure our vehicles are welcoming and trusted places where students feel comfortable and secure

SURPASS CUSTOMER EXPECTATIONS

Go the extra mile to deliver an extraordinary experience for our customers and communities

FOSTER TEAMWORK

Work together, act with integrity, respect each other, champion diversity and inclusion

SET THE HIGHEST STANDARDS

Continually seek a better way to do things with innovation, sustainable practices, financial discipline, commercial excellence, and operational excellence