Paratransit Operations: Assistant General Manager

First Student, Inc.; United States; On-site; USD 120,000 - 140,000; Full time

Job summary

First Student, Inc. is seeking an Assistant General Manager to support the General Manager and oversee daily service for our New Jersey Paratransit location in Hasbrouck Heights.

You will direct scheduling, dispatch, service delivery, supervise staff across operations and customer service, and coordinate with maintenance and safety teams to keep vehicles available and compliant.

This role opens to internal and external applicants and is tied to a pending contract award.

Qualifications

• At least five years of progressively responsible supervisory or management experience in community transportation, paratransit, demand-response service, or related fields.
• Experience in transportation operations, employee supervision, customer service, scheduling, and dispatch.
• Familiarity with fleet operations, regulatory compliance, and personnel management.

Responsibilities

• Direct daily transportation operations, including scheduling, dispatch, and service delivery.
• Supervise and support employees across operations and customer service.
• Collaborate with maintenance and safety teams on vehicle availability and operations.
• Respond to service issues and resolve passenger and customer concerns.
• Monitor performance and implement needed improvements.
• Support staffing, training, and employee management.
• Ensure operations meet contract requirements and transportation regulations.

Skills

Supervisory experience

Transportation operations

Customer service

Scheduling & dispatch

Fleet operations

Regulatory compliance

People management

Decision making & communication

Job description

First Student, Inc. is seeking an Assistant General Manager to support the General Manager and oversee daily service for our New Jersey Paratransit location in Hasbrouck Heights.

You will direct scheduling, dispatch, service delivery, supervise staff across operations and customer service, and coordinate with maintenance and safety teams to keep vehicles available and compliant.

This role opens to internal and external applicants and is tied to a pending contract award.