Paratransit Assistant General Manager

First Student, Inc.; United States; On-site; USD 120,000 - 140,000; Full time

Job summary

First Student, Inc. is seeking an Assistant General Manager to support the General Manager and oversee daily service for our New Jersey Paratransit location in Hasbrouck Heights.

You will direct scheduling, dispatch, service delivery, supervise staff across operations and customer service, and coordinate with maintenance and safety teams to keep vehicles available and compliant.

This role opens to internal and external applicants and is tied to a pending contract award.

Qualifications

• At least five years of progressively responsible supervisory or management experience in community transportation, paratransit, demand-response service, or related fields.
• Experience in transportation operations, employee supervision, customer service, scheduling, and dispatch.
• Familiarity with fleet operations, regulatory compliance, and personnel management.

Responsibilities

• Direct daily transportation operations, including scheduling, dispatch, and service delivery.
• Supervise and support employees across operations and customer service.
• Collaborate with maintenance and safety teams on vehicle availability and operations.
• Respond to service issues and resolve passenger and customer concerns.
• Monitor performance and implement needed improvements.
• Support staffing, training, and employee management.
• Ensure operations meet contract requirements and transportation regulations.

Skills

Supervisory experience

Transportation operations

Customer service

Scheduling & dispatch

Fleet operations

Regulatory compliance

People management

Decision making & communication

Job description

Assistant General Manager

Open to internal and external applicants

Pay: $120,000 - $140,000 based on experience

Why First Student?

Good paratransit service depends on people who can keep the daily operation moving and solve problems as they arise. This role will help lead our New Jersey Transit location in Hasbrouck Heights.

What We Offer

An opportunity to work with and lead employees across the entire scope of our paratransit operations.

About the Role

As Assistant General Manager, you’ll support the General Manager and help oversee daily service. You’ll work with operational teams to address issues, maintain service standards, and meet program requirements. This opening is tied to a pending contract award.

What You’ll Do

• Help direct daily transportation operations, including scheduling, dispatch, and service delivery.
• Supervise and support employees across operations and customer service.
• Work with maintenance and safety teams to address vehicle availability and operational concerns.
• Respond to service issues and help resolve passenger and customer concerns.
• Monitor performance and follow through on needed improvements.
• Support staffing, training, and employee management.
• Help ensure operations meet contract requirements and applicable transportation regulations.

What You’ll Bring

• At least five years of progressively responsible supervisory or management experience in community transportation, paratransit, demand-response service, public transportation, logistics, fleet management, or a closely related field.
• Experience in transportation operations, employee supervision, customer service, scheduling, and dispatch.
• Familiarity with fleet operations, regulatory compliance, and personnel management.
• The ability to make sound decisions and communicate clearly with employees and leadership.

Why Join Our Team?

You’ll be close to the daily work and have room to make practical improvements that passengers and employees can feel.

Language Requirement
This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf .