Paratransit Ops Leader: Tech-Driven Efficiency & Service

GVC II; New York (NY); On-site; USD 81,000 - 104,000; Full time

Job summary

First Student seeks an experienced Paratransit Operations Manager to lead day-to-day activities of the Paratransit team in New York. You will train, support, and guide staff while driving operational efficiency and customer satisfaction through technology and data-driven processes.

Responsibilities include staff development, performance appraisals, onboarding, and ensuring compliance with company standards. Strong leadership and analytical skills are essential to succeed in this role.

Qualifications

• 4-year degree or equivalent work experience.
• Prior management experience preferred.
• Project management skills preferred.
• Strong analytical abilities; ability to break complex problems into simple components.
• Excellent communication skills required.

Responsibilities

• Manage the activities of the Paratransit team.
• Build and maintain a strong functional team through recruiting, training, coaching, team building and succession planning.
• Prepare and participate in staff development plans for each team member.
• Assess the skills needed to achieve work objectives.
• Conduct midyear and year-end performance appraisals with regular feedback.
• Assess field and customer needs; ensure tools for customer satisfaction, payroll processing, and ad hoc analyses.
• Mentor team’s procedures during audits to ensure compliance and success.
• Oversee new hire onboarding, ensuring efficient rollout and understanding of goals.
• Assign standards and deadlines for projects or operational improvements.

Skills

Analytical

Communication

Management experience

Project management

Customer support

Transportation logistics

Education

4-year degree or equivalent

Job description

First Student seeks an experienced Paratransit Operations Manager to lead day-to-day activities of the Paratransit team in New York. You will train, support, and guide staff while driving operational efficiency and customer satisfaction through technology and data-driven processes.

Responsibilities include staff development, performance appraisals, onboarding, and ensuring compliance with company standards. Strong leadership and analytical skills are essential to succeed in this role.